Job Description

Department:

11101 Advocate Condell Medical Center - Gift Shop

Status:

Part time

Benefits Eligible:

Yes

Hours Per Week:

28

Schedule Details/Additional Information:

• Wk 1 Monday 8-4, Tues 12 -7pm, Wed 11-4pm, Thurs 8-4pm

  Wk 2 Monday 8-4, Tues 12-7pm, Thurs 8-4pm, Friday 11-4pm

• Available to work during regular Store hours
• Comfortable using computers for email, inventory entry, and merchandise pricing
• Able to process sales and deposits using computerized systems
• Capable of creating simple posters using Microsoft Office
• Comfortable operating point‑of‑sale systems
• Able to safely use a ladder to access merchandise and displays

Pay Range

$18.85 - $28.30

Major Responsibilities:
The Gift Shop Assistant is an ambassador of Advocate Condell Medical Center providing exemplary customer service and customer interaction. This person must maintain all department cash handling standards with flawless executuion. Assists in maintaining the merchandise and appearance of the gift shop.
1)Be able to open and close the shop. Assist the supervisor of the gift shop with merchandising and display.

2)Have knowledge of cash register, credit card machine and associate payroll deductions and all cash, credit card and payroll deduction shop policies and procedures.

3)Have knowledge of all policy and procedures as they relate to the Gift Shop, Condell Medical Center and Advocate.

4)Assists in coordinating innovative ideas and displays for windows and showcases.

5)Accepts responsiblity for the gift shop in the absence of the supervisor.

6)Assists in inventory and inventory maintenance.

7)Cross-train with coffee shop to be able to provide customer service.

8)Flexible in hours worked, including day, evening and weekend shifts.

9)Other duties as assigned.

Assists in training new volunteers to help in the gift shop.
1)Provides assitance to volunteers to learn the cash register, charge and payroll deduction practices of the gift shop.

2)Mentors and coaches volunteers on Advocate Condell Medical Center service standards and customer service practices.

3)Assigns duties within the gift shop volunteer service descriptions to shift volunteers.

Education/Experience Required:
High School Graduate Some experience working with volunteers. 1year or more retail experience.

Knowledge, Skills & Abilities Required:
Ability to operate cash register and credit card machine.

Physical Requirements and Working Conditions:
Ability to work with paid and unpaid staff of varied ages and backgrounds. Ability to work with many interruptions in a courteous manner. Ability to move merchandise, display pieces and storeroom inventory on a regular basis. Ability to be flexible with working hours during days, evenings and weekends. Ability to perform medium lifting: Lifting up to 20 to 40 lbs. occasionally and/or 10-25 lbs. frequently and/or up to 10 lbs. constantly.
If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.