Ko wai mātou - About us:
Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteer works across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day.
He aha te tūranga - About the role:
We are seeking a highly organised, detail-oriented Gifts in Wills Administrator to support the effective administration and stewardship of our Gifts in Wills programme.
This role plays a vital part in ensuring supporter information is accurately maintained, Gifts in Wills records are managed with care, and data from a variety of sources is processed and reported effectively. A key focus of the role will be maintaining the integrity of our supporter database, analysing and updating records, and supporting a significant programme of data updates arising from donor interactions.
The successful candidate will provide administrative support across the Gifts in Wills portfolio and wider Fundraising team, maintain accurate records and reporting, and help deliver exceptional donor care.
Key Responsibilities
Maintaining Gifts in Wills records within the organisation's CRM/database.
Support Gifts in Wills inbox organising, responding to enquiries, prioritising requests, and ensuring timely follow-up and action.
Assist with data quality activities, including reviewing records, identifying discrepancies and updating information as required.
Prepare reports, reconciliations and data summaries using Excel and CRM systems.
Ensure accurate recording, tracking and reporting of Gifts in Wills enquiries, prospects, pledges and confirmed gifts.
Coordinate and record supporter stewardship activities, including thank you calls, follow-up communications and acknowledgements.
Provide administrative support to the Gifts in Wills Manager, including calendar management, meeting coordination, document preparation, printing and other administrative tasks as required.
This is a 12 month fixed term position working 34 hours / week. Monday - Thursday 8:30am - 5pm and Fridays 9am - 1pm.
Ko wai koe - About you:
This position would suit an experienced administrator who enjoys working with data, takes pride in accuracy, and is confident using Excel and database systems.
Proven administrative experience, ideally within fundraising, customer services administration or a similar environment.
Intermediate to advanced Microsoft Excel skills, including the ability to sort, filter, reconcile and analyse data.
Experience working with databases or CRM systems and maintaining data accuracy and integrity. Experience in using Salesforce CRM is an advantage
Confidence working with large datasets and performing data entry, validation and quality assurance tasks.
Excellent organisational and time management skills, with the ability to manage competing priorities.
Strong written and verbal communication skills.
Ability to pivot and work independently while contributing positively to a team environment.
Me pēhea te tuku tono - How to apply
Click “I’m interested” before applications close on 12th of August 2026
For further information please contact Lindsey Frankland via lindsey.frankland@stjohn.org.nz or0800 ST JOHN for a confidential discussion.
At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.
E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai. E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa. Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.
If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process
Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.
Our Hato Hone St John people are passionate about serving their communities and caring for fellow New Zealanders. We are a charity and have a volunteer ethos, with paid and volunteer members working side by side towards our mission:
We step forward, when help is needed. For better. For life.
Ka tū ake, hei kaiāwhina. Mō te pai. Mō te orange.
Local and global
Hato Hone St John was founded in New Zealand in 1885 and is a part of the fabric of all communities throughout Aotearoa. St John is well known around the world for helping enrich the health and wellbeing of global communities. Although we operate and are funded entirely independently here in New Zealand, we’re proud to be a part of this important and long established Order.
Enhancing health and wellbeing
Those who work for Hato Hone St John are driven by the desire to help their local communities by providing essential health-related services. Our values - Whakaaro nui (We have open minds), Mahi tika (Do the right thing), Piritaha (We stand side by side), Mahi pono (We are straight up) and Whakapai ake (We make it better) - help us to achieve our vision of 'enhanced health and well-being for all New Zealanders'.
Hato Hone St John is at the frontline of medical response providing Ambulance Services throughout New Zealand. We’re also part of the broader landscape of health and social care, through our provision of first aid training, event medical services, medical alarms, youth programmes and a wide range of community programmes.
