Job Description

The role

Looking for a role where your admin superpowers can truly change lives? At Ronald
McDonald House® Charities New Zealand (RMHC® NZ), we provide a
‘home-away-from-home’ for families with a child in hospital; supporting with
free accommodation and taking care of the practical things in life so families
can focus on what matters most - each other.

Lastyear, we supported over 4,400 families - and none of it would be possible
without the generosity of our amazing donors. That’s where you come in.

As part of our Marketing Donor Experience team, you’ll play a key role in ensuring
our incredible donors feel valued and connected to our mission.

About you

You’re a natural people person who leads with kindness, empathy and genuine care in
every conversation. You have the ability to connect on a human level, building
trust while representing our cause with warmth and professionalism. At the same
time, you’re highly tech-savvy - comfortable navigating multiple systems,
switching between screens with ease and keeping everything running smoothly
behind the scenes. You thrive in a fast-paced environment where meaningful
conversations and efficient multitasking go hand in hand.

What you’ll do:

● Process and manage donations with accuracy and care

● Be the first point of contact for donor enquiries

● Maintain donor records in our CRM system

● Issue tax receipts and thank-you acknowledgements

● Support donor stewardship and engagement activities

● Provide admin support across projects and fundraising initiatives.

What we’re looking for

● 2+ years’ administration experience (not for profit experience a bonus!)

● Strong customer service and communication skills

● Tech-savvy with Microsoft Office (Salesforce and Xero knowledge a plus)

● Super organised with great attention to detail

● Has 2+ years’ admin experience (bonus if you know Salesforce or Xero)

● Brings energy, initiative, and a “can-do” attitude

● A genuine passion for making a difference in people’s lives.

Why you’ll love it here

Hybrid working: enjoy the option to work from home up to one day per week (role
dependent and aligned with onboarding and operational needs).

At RMHC NZ we listen, we care, we provide, and we act with compassion to make a world of difference in someone’s day – and yours.

You will enjoy training and development opportunities and this role can work from home one day a week.

If you love building positive connections with people and you’re ready to bring your admin skills to a purpose-driven role, we’d love to hear from you.

Please note eligibility to work in New Zealand is mandatory - this includes holding a valid work visa that covers the whole period of employment.

Applicants will be required to complete a satisfactory NZ Police Vetting application to meet child protection requirements.