Job Description

What success looks like in this role:

What success looks like in this role

As a Junior Service Desk Level 1 Agent, you will be the first point of contact for end users of one of the world’s largest Quick Service Restaurant (QSR) brands. You will support users via phone, chat, web, and email, providing friendly, accurate, and efficient technical assistance.

This is an entry‑level role, ideal for graduates or early‑career candidates who are motivated to start their IT or customer support career in an international environment, with a strong focus on German and English communication and continuous learning.

Responsibilities

Incident & Service Request Support

• Receive and log incidents and service requests through phone, chat, web, and email
• Perform basic troubleshooting using existing documentation and knowledge bases
• Aim for First Contact Resolution (FCR) whenever possible
• Escalate more complex issues to higher‑level support teams with clear and accurate information
• Support ticket follow‑ups and ensure proper documentation and closure
• Learn and follow defined SLAs, KPIs, and quality standards

Customer Support & Communication

• Act as a single point of contact for users during the incident lifecycle
• Provide polite, clear, and helpful support in German and English
• Keep users informed about ticket status and next steps
• Build confidence in communicating with international stakeholders

You will be successful in this role if you have:

You will be successful in this role if you have:

• Fresh graduate status or entry‑level experience (IT, business, languages, or similar fields are welcome)
• Strong German and English language skills (minimum B2, C1 is an advantage)
• Interest in IT, technology, and customer support
• Basic understanding of IT concepts (Windows, applications, hardware, network basics) — training will be provided
• Good communication skills and a customer‑focused mindset
• Willingness to learn, ask questions, and grow in a fast‑paced environment
• Attention to detail and openness to feedback

Experience with Service Desk, POS/KDS systems, or QSR environments is an advantage, but not required

Unisys Customer Service Team is for you if you would like to:

• Start your career in an international, diverse environment
• Receive structured onboarding and continuous training
• Work with supportive teammates and experienced mentors
• Be part of a company with strong ethical values
• Access internal career development programs and explore multiple IT career paths
• Improve both your language skills and technical knowledge

What do we offer?

• Hybrid working model
• Monthly gross 44,200 HUF cafeteria (independent of working hours)
• Fixed extra language allowance
• Private Health Insurance – Premium Package after 6 months
• Home office allowance
• A supportive team, continuous learning, and long‑term career opportunities

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here