Job Description

Do you have a passion for travel, and do you speak German? Find a job in your native language and work for a leading online travel company while enjoying the good weather in Lisbon.

You will help German travelers easily research and book their trips. Join an international team and work with people from all over the world!

About the Company

The brand is an online travel company for consumer and small business travel. Its websites include Expedia.com, Vrbo, Hotels.com, Hotwire.com, Orbitz, Travelocity, Trivago and CarRentals.com and provide access to exclusive savings on hotels, flights, cars, and travel for the ultimate travel experience.

Your responsibilities:

• Quick and effective customer assistance with questions regarding hotel bookings
• Solve inquiries on topics such as hotel overbooking, incorrect bookings, and updates of existing bookings
• Professional management of customer data, booking changes, adjustments, and any other customer concerns
• Customer care for various partner companies in the Expedia network

Requirements

• Native or C2 level of German.
• Fluent level of English.
• Previous experience in customer service within online or face to face environments (not mandatory).
• Previous experience and/or education within the Tourism sector (not mandatory).
• Good listener, patient person with excellent soft skills.
• Good team player.
• Ability to work under pressure with deadlines being able to solve issues with customers.

Benefits

• Relocation package: refund of the initial flight ticket after 6 months
• 2 yearly flight ticket to go home and visit your family/friends.
• Accommodation: Room in shared apartment with bills included (water, electricity, Internet and cleaning services).
• Performance bonuses.
• Meal allowance.
• Private health insurance from day one.
• Multicultural work environment.
• Possibilities of career progression.