Job Description

As a Technical Support Specialist, you will be the first point of contact for clients experiencing technical issues. Your role combines problem-solving, customer service, and technical knowledge to ensure fast and effective resolutions. This is ideal for someone who enjoys helping people while working with technology.

Key Responsibilities

• Respond to customer inquiries and provide technical assistance via phone, email, or chat.
• Troubleshoot software, hardware, and system issues efficiently.
• Escalate complex problems to higher-level technical teams when necessary.
• Document customer interactions and solutions in internal systems.
• Provide feedback to internal teams on recurring issues and potential improvements.

Ensure adherence to company policies and client requirements.

Requirements

• Previous experience in technical support roles will be considered a plus
• Strong problem-solving and analytical skills
• Excellent communication skills in German (mandatory) and English.
• Basic understanding of common software, hardware, and network systems.
• Ability to work in a team and manage multiple tasks effectively.
• Availability to work on-site in Lisbon initially, then move to hybrid model.

Benefits

• Onsite position in Lisbon.
• Relocation package for candidates moving to Portugal: refund of initial flight ticket plus accommodation and expenses covered by the company paying a small amount of money.
• Free private health insurance after 6 months.
• Meal allowance and performance bonuses.
• Paid training and professional development opportunities.
• Multicultural and supportive work environment.
• 14 salaries per year.
• Possibilities of career progression after 6 months.