Job Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

The Warranty Assessor is responsible for assessing warranty claims, authorizations and IDS tickets as well as

other Warranty Related items in compliance with the specified process and ensuring high standards of quality. As a market language expert, the Assessor will engage directly with the network and customer representatives. The role requires flexibility, attention to KPIs, and continuous learning to adapt to the evolving needs of the market. The role requires excellent understanding of warranty processes and rules, with special attention to the specificities of the main markets where assessor works most of the time.

Duties & Responsibilities:

• Claim assessment
• Authorize repairs
• Ticket treatment
• Team support and flexibility
• Market awareness and KPI understanding
• Reporting
• Customer interaction and representation

Qualifications

• Education: University degree or relevant education in engineering, business administration, automotive, finance, or a related technical field.
• Experience: Preferably at least 2 years in an aftersales automotive environment, with warranty assessment experience is a plus.
• Languages: Fluent in German and advanced English Additional languages are a plus.

Key competencies

• Knowledge of Technical Aspects: A strong understanding of automotive parts, diagnosis, and repair.
• Knowledge of Warranty Processes: Very good or expert knowledge of warranty regulations, policies, and systems.
• Warranty and Technical material understanding: be up to date and high level of knowledge of technical support material (Technical Manuals, Service News, Campaigns, Process updates)
• Communication Skills: Excellent interpersonal and communication skills, both with internal teams and external customers.
• Analytical and Detail-Oriented: Ability to spot patterns and issues in claims data and report them accurately.
• Team Collaboration: Willingness to support the team and work collaboratively to meet objectives.

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement

• Parts, Accessories & Service Performance

• Actionable Insights

• Repair Optimization & Compliance

• Learning Solutions

• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.