Ford Motor Company

German-speaking Warranty Administrator

Ford Motor Company  •  Szentendre, HU (Onsite)  •  3 hours ago
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Job Description

Internal Job Posting: German-speaking Warranty Administrator

Grade: GSR6

Location: Szentendre

Full time

  • Processing of dealer enquiries on warranty topics for all D-A-CH markets (Germany, Austria, Switzerland)
  • Processing of dealer enquiries regarding parts goodwill (non-CLP) in accordance with the regulations.
  • Supporting Ford dealers with enquiries regarding warranty processing or general warranty topics using the instructions from the warranty manual, Ford PTS, DACH dealer portal and other warranty-relevant documents.
  • Assist in problem solving for dealers regarding system and process steps with the respective departments in cooperation with technical service and other internal departments incl. GBS (in German and English).
  • Answering warranty-related queries from the Ford Customer Relation Centre

Performing changes to vehicle warranty start dates in cooperation with GBS.

  • Representation in all areas of warranty processing, such as the Components for Free process
  • Send-in deadline extensions for over-aged warranty claims according to internal specifications.

Education and job experience:

  • This job requires vocational training with a technical (vehicle) background.
  • Preference is given to employees from the automotive industry (dealer workshop or manufacturer).
  • A deep Knowledge of all Ford guarantee topics is necessary.

Special skills and knowledge:

  • Good knowledge of vehicle technology
  • Communication skills
  • Understanding the German Ford/dealer organization
  • Knowledge of warranty policies
  • Knowledge of OWS-Online
  • Knowledge of Microsoft Office (especially Outlook, Excel and Word)
  • Knowledge of Microsoft Power Automate

Language skills:

  • Native language of the local market and excellent German language skills, as well as good written and spoken English skills, are mandatory.
Ford Motor Company

About Ford Motor Company

We don't just make history -- we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us.

Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.

Privacy Policy: https://www.ford.com/help/privacy/

Industry
Automotive & Mobility
Company Size
10,000+ employees
Headquarters
Dearborn, Michigan
Year Founded
Unknown
Website
ford.com
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