Job Description

What success looks like in this role:

Are you passionate about helping others learn and succeed? Do you enjoy presenting, coaching, and making complex topics easy to understand? If you're a confident trainer with strong German language skills and a passion for technology—particularly within Service Desk or Digital Workplace Solutions—we'd love to hear from you.

As a Training Instructor, you'll deliver engaging, high-quality training programs for both internal teams and external clients. You'll play a key role in helping learners confidently adopt new tools, technologies, products, and evolving digital solutions while continuously improving the learning experience. This role is ideal for someone who understands IT support environments and enjoys sharing their expertise with others.

What you'll do

• Deliver engaging training programs for internal employees and external clients in German.

• Lead training initiatives for new tools, technologies, products, AI-enabled capabilities, and automation features within your area of responsibility.

• Facilitate internal training sessions covering product knowledge, Service Desk operations, Digital Workplace solutions, sales processes, desktop tools, technology systems, applications, client service, and enterprise initiatives.

• Provide constructive feedback and coaching to help participants strengthen their skills and confidence.

• Support external clients with the installation, adoption, and effective use of products and applications.

• Tailor training content and delivery to meet the specific needs of different audiences and learning styles.

• Adapt your training approach in real time based on participant engagement and feedback.

• Continuously explore innovative training techniques and best practices to enhance learning outcomes.

• Contribute to the ongoing improvement of training materials, methodologies, and programs.

• Gather and incorporate feedback to continuously improve the quality and effectiveness of training delivery.

You will be successful in this role if you have:

• Fluent German, both written and spoken, is essential.

• Bachelor's degree (BA/BS) with 4–6 years of relevant experience, or an equivalent combination of education and professional experience.

• ITIL certification and a solid understanding of IT Service Management processes.

• Proven experience delivering training in a corporate or client-facing environment.

• Experience working in a Service Desk, End User Services, or Digital Workplace Solutions environment is highly preferred.

• Strong understanding of IT support processes, end-user technologies, workplace tools, and emerging technologies, with the ability to translate technical concepts into engaging learning experiences.

• Excellent presentation and facilitation skills with the ability to engage diverse audiences.

• Experience adapting training materials and delivery styles to suit different audiences.

• Strong communication and interpersonal skills.

• A proactive mindset with a passion for continuous improvement.

What do we offer?

• Hybrid working is supported

• Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours

• Home office allowance

• Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure

• Last and foremost, a great team, also a lot of learning and training opportunities

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here