Job Description

Turn Tech Support Into Something That Matters!

Looking for more than just a job? Join transcosmos Europe and support a game-changing brand in the world of portable power and sustainable technology These aren't ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them.

As a Technical Support Analyst you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.

Technical details of the position:

• Working hours: 08:30-17:00, included 1 hour break (there is no weekend shifts)
• Employment type: Full-time, 40 hours / week
• Working mode: Onsite, from our office
• Location 4032 Debrecen, Vezér strt. 39 (Tudáspark); Hungary

What You’ll Be Doing:

• Respond to customer inquiries via phone and email with professionalism and clarity
• Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
• Guide customers through product features and best practices
• Escalate technical issues following structured processes
• Own the customer journey from first contact to final resolution
• Log all interactions accurately and ensure compliance with privacy and security standards
• Collaborate with your team to deliver exceptional support

Requirements

What You Bring:

• Fluency in German (C1) and strong English communication skills ( B2)
• A service mindset — patient, empathetic, and solution-oriented
• Confidence working with modern tech — especially mobile apps and smart devices
• Basic proficiency in Microsoft Office and general troubleshooting tools
• Ability to multitask, stay organized, and follow procedures
• Prior experience in customer support, helpdesk, or BPO is a plus

Benefits

You’ll Thrive If You Are…

• Genuinely interested in technology, sustainability, and innovation
• Curious by nature — someone who asks “why” and seeks better answers
• Calm under pressure and great at explaining complex things simply
• Comfortable in a fast-paced, process-driven environment

What We Offer:

• Work with a pioneering brand in the green tech and portable power space
• Competitive salary and cafeteria benefit package
• Paid training to equip you with everything you need
• A stable, full-time role in our modern office
• A fun, multicultural team that values your input
• Ongoing growth and development in a dynamic BPO environment