Job Description

As German-Speaking Service Desk Team Lead you will be a part of Arvato Systems Global Delivery Service Operations unit. Your main responsibilities will be management of the team, supporting customers in system inquiries, working closely and establishing global connection with colleagues in different locations in the world.

General responsibilities:

• Manage team resource planning and follow-up to meet maintenance, support, and development requirements.
• Act as the first-level escalation contact for both customers and the team, developing strong relationships with stakeholders.
• Continuously improve services, processes and tools.
• Advise and support the team on functional requests.
• Assist the team in issue resolution.
• Create an inspiring team environment with a culture of open communication.
• Follow up on customer issues that require additional research.
• Demonstrate the highest level of customer service and professionalism.
• Participate in job interviews.

Job requirements

• Excellent communication skills in German (C1/C2) and English language: Required for communication across our international locations and customers from Germany.
• Proven experience in leading and developing a team.
• Previous experience in customer service or customer-facing roles.
• Desire to grow and develop within IT industry.
• Proactive and analytical approach.
• Strong problem-solving skills, with a self-driven and creative approach to work.
• People management capability with ability to build, guide and motivate a team members.
• Excellent communication and relationship-building skills.
• Flexibility, mobility, and high level of self-motivation.

We offer:

• Monthly gross base salary from 2200 to 2700 EUR, depending on your level of expertise
• Hybrid way of working, based on your own preferences, with cozy office space in the center of Riga, when needed
• Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
• Individual development and learning plan, including yearly budget for external training
• Necessary essentials health insurance with dental services and sports coverage
• Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives
• Friendly, multicultural and cooperation orientated colleagues

About us

At Arvato Systems, we are Masters of the Unseen.

We solve complex IT challenges, power seamless Cloud transitions, and keep critical systems running — quietly, reliably, globally.

With deep industry expertise and a focus on what matters, We Empower Digital Leaders with solutions that stay in the background so their businesses can stay in front.

But behind every great system is an even greater team.

We foster a diverse, inclusive culture where people feel valued, supported, and set up to thrive.

And our commitment to sustainability and responsibility is more than words — it’s recognized by SIF, WWF, and Latvia’s Inclusion and Diversity Charter.

Real impact doesn’t need the spotlight - it needs the right people. Like you.

We look forward to your application. All shared information will be treated confidentially, securely processed for recruitment only, and deleted after the process concludes.

For more information, please  click here

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LinkedIn / Instagram / Facebook : @arvato_systems_latvia

Company: SIA Arvato Systems Latvia
Country: Latvia
State/Region: Riga
City: Riga
Postal Code: LV-1013
Job ID: 288556