As a Service Desk Specialist you will be a part of Arvato Systems Global Delivery Service Operations unit and a member of our Service Desk team, who focuses on delivering support in incident management, providing high quality services to our customers all around the world. You will be responsible for supporting customers in system inquiries, working closely and establishing global connection with colleagues in different locations in the world.
1st Level Support
Respond to customer inquiries via e-mail/ticketing system or phone
Process and monitor technical incidents
Advise and support the customer in consideration of functional requests
Assist the customer in resolving 1st level issues
Dispatch and track tickets for the 2nd and 3rd level of support
Follow up on any customer issues requiring additional research
Demonstrate the highest level of customer service and professionalism
Shift structure: Start as early as 6 AM and end no later than 8 PM
On-Call Duties: Night time (8 PM to 6 AM) and on weekends
Shifts and On-Calls are pre-scheduled and rotated among the team members equally
Excellent communication skills in German and English languages: Required for communication across our international locations and customers from Germany.
Previous customer service related experience
Proactive and analytical approach
Good problem solving skills
Solution orientated and a team player
Desire to grow and develop in IT industry
Monthly gross base salary from 1600 to 2200 EUR, depending on your level of expertise
Hybrid way of working, based on your own preferences, with cozy office space in the center of Riga, when needed.
Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
Individual development and learning plan, including yearly budget for external training
Necessary essentials – health insurance with dental services and sports coverage
Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives
Friendly, multicultural and cooperation orientated colleagues
About Us
At Arvato Systems, we are Masters of the Unseen.
We solve complex IT challenges, power seamless Cloud transitions, and keep critical systems running — quietly, reliably, globally.
With deep industry expertise and a focus on what matters, We Empower Digital Leaders with solutions that stay in the background so their businesses can stay in front.
But behind every great system is an even greater team.
We foster a diverse, inclusive culture where people feel valued, supported, and set up to thrive.
And our commitment to sustainability and responsibility is more than words — it’s recognized by SIF, WWF, and Latvia’s Inclusion and Diversity Charter.
Real impact doesn’t need the spotlight - it needs the right people. Like you.
We look forward to your application. All shared information will be treated confidentially, securely processed for recruitment only, and deleted after the process concludes.
For more information, please click here
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LinkedIn / Instagram / Facebook : @arvato_systems_latvia
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Job ID: 289443
Bertelsmann ist ein Medien-, Dienstleistungs- und Bildungsunternehmen mit rund 75.000 Mitarbeitenden, das in gut 50 Ländern der Welt aktiv ist. Zum Konzernverbund gehören das Entertainment-Unternehmen RTL Group, die Buchverlagsgruppe Penguin Random House, das Musikunternehmen BMG, der Dienstleister Arvato Group, Bertelsmann Marketing Services, die Bertelsmann Education Group sowie das internationale Fondsnetzwerk Bertelsmann Investments. Das Unternehmen erzielte im Geschäftsjahr 2024 einen Umsatz von 19 Mrd. Euro. Bertelsmann steht für Kreativität und Unternehmertum. Diese Kombination ermöglicht erstklassige Medienangebote und innovative Servicelösungen, die Kunden in aller Welt begeistern.
www.bertelsmann.com
