MP Solutions Ltd.

German Speaking Service Desk Agent

MP Solutions Ltd.  •  Budapest, HU (Remote)  •  4 days ago
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Job Description

We are looking for a German Speaking Service Desk Agent to join an international IT support team. In this role, you will provide first-line technical support to end users, handle incidents and service requests, and ensure high-quality customer service in a multilingual environment.

Your responsibilities will include:

  • Managing incoming incidents and service requests via phone, email, and ticketing systems
  • Creating, categorizing, tracking, and resolving support tickets
  • Monitoring and escalating tickets according to agreed service levels
  • Collaborating with technical teams and internal stakeholders
  • Providing remote troubleshooting and technical assistance to end users
  • Maintaining documentation and knowledge base articles
  • Supporting onboarding and knowledge-sharing activities within the team
  • Participating in an on-call support rotation
  • Handling major incidents and communicating updates to relevant stakeholders

Requirements

  • IT-related education or relevant professional experience in IT support or helpdesk environments
  • Fluent Hungarian, German, and English language skills
  • Strong customer service and communication skills
  • Knowledge of PC hardware, operating systems, and software technologies
  • Experience with Active Directory
  • Experience using remote support and remote desktop tools
  • Ability to work independently as well as collaboratively within a team
  • Structured, solution-oriented, and quality-focused approach to work
  • Resilience and ability to manage multiple priorities

Nice to have

  • Knowledge of IT Service Management (ITSM) processes
  • Experience with ServiceNow
  • ITIL certification
  • Previous experience in retail or customer-facing environments

Benefits

  • Flexible working arrangements with up to 100% remote work within Hungary
  • Opportunity to work in an international and multicultural environment
  • Exposure to large-scale IT operations and enterprise-level support processes
  • Professional development opportunities, training programs, and certifications
  • Long-term career growth within a rapidly expanding organization
  • Supportive team culture and collaborative working environment
  • Challenging projects and the opportunity to work with global stakeholders
MP Solutions Ltd.

About MP Solutions Ltd.

MP Solutions Ltd. is acting like a Professional staffing service provider focusing on RPO solutions and RPO Agency, with a respected track record rolling over two decades.

Beside delivering effective services to the Hungarian Market, over the past few years MPS turned into an international way, have secured numerous projects in both the U.S. and Europe, achieving an outstanding success rate in their execution.

Both our founders and the Management Team have unique experiences in the various international and domestic recruitment projects and have faced multiple technology and non-technology ramp-ups.

Our flagship division, the Recruitment Process Outsourcing (RPO) department, is committed to delivering diverse, high-quality professional services tailored to your specific needs, offering both complex and alternative solutions.

MPS Digital provides professional end-to-end nearshore software development services and custom software solutions. Whether you require fully managed development teams or individual experts to augment your projects, MPS Digital delivers professional end-to-end solutions.

MPhackS provides custom made professional online-offline events, activities to help with your recruitment, employer branding and innovation needs.

We provide measurable outcomes from Central Europe in response to your unique business requirements.

Industry
Consulting & Advisory
Company Size
11-50 employees
Headquarters
Budapest, HU
Year Founded
2000
Website
mps.hu
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