Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

The Senior Credit & Collections Representative will be responsible for the collection of debt on an allocated portfolio of customers alongside the end-to-end credit management tasks, including the calculation, approval and maintenance of credit limits for new and established customer accounts, and where required, performing regular 'order hold' review and decision making.

The role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills and the ability and passion to achieve critical metrics. As a more experienced and skilled professional, you will possess a broader knowledge base and assume additional responsibilities within the team.

Responsibilities:

• Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
• Carry out necessary procedures to place accounts on hold assigned accounts, and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.
• Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
• Update core systems manually to accurately reflect credit limits, hold status, etc.
• Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
• Plan and prioritise customer calls regularly to maximise collections on the largest open invoices.
• Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts.
• Engage with Sales, Customer Services and Team Leader to resolve problem accounts and determine when accounts should be placed on hold.
• Log, review and monitor customer complaints by liaising with the relevant functions to ensure prompt resolution.
• Allocate credits in consultation with Cash allocation team, Customer Services and customers.
• Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
• Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting and most recent customer contact details.
• Ensure the performance of all tasks is carried out in accordance with company policies, internal controls and Sarbanes-Oxley requirements.
• Additional tasks may include:
• Assist the cash application team where required (remittance request etc.).
• Assist with the company’s e-invoicing process, if relevant.
• Train and mentor new employees joining the Order-to-Cash (OtC) Department.
• Other additional duties or tasks may be assigned periodically by the Line Manager.

REQUIREMENTS:
• 2 years of experience in B2B accounts receivable, credit management or collections• Preferred Fields of Study: Finance, Accounting, Business Administration or related field
• Professional certifications in credit management an advantage
• English&German proficiency required
• Strong proficiency in ERP systems (SAP, Oracle, JD Edwards) and Microsoft Office Suite
• Excellent communication and negotiation skills for engaging with internal/external stakeholders
• Proven ability to analyze financial data and assess credit risks
• Experience with collection software and customer portal systems (Cforia, Ariba, Tungsten)
• Strong attention to detail and analytical problem-solving abilities
• Ability to work independently and prioritize high-volume workload
• Knowledge of Sarbanes-Oxley requirements and credit control procedures
• Demonstrated proficiency in managing customer disputes and complex account reconciliations
• Strong organizational and time management skills
• Ability to maintain accurate records and provide detailed reporting
• Experience mentoring team members preferred
• Ability to manage multiple priorities and deadlines effectively

Skills:

• This position interacts with various levels of internal and external customers, and therefore effective and confident communication skills are required to effectively address issues, provide updates and lead successful customer negotiations.

• Proven attention to detail and accuracy.

• Demonstrated proficiency in collaborating effectively with a wide range of people to achieve common goals.

• Ability to work independently in order to resolve complex issues and perform first level escalations.

• Comfortable in a fast-paced environment.

• Strong organisational and time management skills to ensure prioritisation and timely completion of tasks and efficiency in handling multiple responsibilities simultaneously.

• Problem-solving and analytical ability.

• Willingness to train and mentor newcomers.

Qualifications and experience:

• Fluent in English and if specified, another European language is required.
• University or College degree / degree in accounting or finance is an advantage.
• Proficiency in Microsoft Office software is required (Outlook, Excel, etc.).
• Relevant software application proficiency is strongly preferred (e.g., Oracle E1, SAP, CForia, etc.).
• Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and customers is required.
• Previous 1+ year of experience operating in a fast-paced accounts receivable or customer service function is desirable.

What We Offer:

• Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.

• Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.

• Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment.

• Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided.

• Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology.

• Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.

We offer an innovative, forward-thinking environment with outstanding career development prospects. Join us and be part of a team that stands for integrity, intensity, involvement, and innovation.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status