Job Advertisement Text
Tietoevry Banking is the leading financial services software and solution partner in the Nordics. We offer modular, pre-integrated banking as a service solutions and market-leading software for core, payments, credit, cards, financial fraud, and wealth. With our scale, expertise, and specialization, we empower financial institutions to enhance agility, efficiency, and accelerate digital transformation.
We are currently seeking a Customer Support Consultant to join our Defense Centre team. As a Customer Support Consultant, you will be responsible for managing and following up on cases related to Financial Crime Prevention for our end customers. Working alongside other consultants, your main objective will be to prioritize quality and efficiency in daily operations. Reporting directly to the Head of Section, your primary focus will be on providing excellent service to our customers.
Responsibilities:
Case handling in our own systems as well as our customers' systems
Continuous improvement and development of our case management process
Customer contact via various channels such as telephone and SMS
Develop and maintain the department's routines
Collaborating in cross functional teams
Testing of new solutions
Relax! You will be trained in our Internal Academy :)
Who you are?
Fluent in English and basic in German
Well-organized personal finances (credit check required)
Positive, proactive and eager to take on new challenges
Strong work ethic and initiative
Committed to high-quality results
Effective communication and relationship-building skills
Works well independently and collaboratively as part of a team
Ready to work in shifts 8:00-14:00 and 16:00-22:00
We offer:
An interesting journey preparing Tietoevry Banking for being carved out as a potential listed company in the coming years
Interesting and dynamic work environment
A team of great colleagues that constantly support each other
Professional and personal development opportunities
Salary 1700-2000eur (gross/month) and benefits package (health insurance, sports etc.)
*Monthly salary offer will be defined upon candidate’s professional competence accordance with job demands
How to apply?
Interviews will be held continuously, so we encourage you to apply today! For more information or questions, please contact Talent Acquisition team recruitmentinbanking@tietoevry.com
Tietoevry embraces diversity wholeheartedly, extending a warm invitation to applicants from every gender, age group, ability, ethnicity, orientation, belief system, and background. Step into the forefront of the digital banking revolution alongside Tietoevry Banking, where you can contribute to unlocking the full potential of businesses and societies, while also realizing your own.
At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
In a rapidly changing world, technology is everything. It's in the fabric of society. In every part of every business. At the very heart of human evolution. It’s a great power that comes with great responsibility.
At Tietoevry, we believe it’s time to shift perspective. It’s not about what technology can do anymore — but what it should. So that the futures of businesses, societies, and humanity can live and thrive. Side by side.
This is why we're making it our business to create purposeful technology that reinvents the world for good.
https://www.tietoevry.com/en/
#purposefultechnology #Tietoevry
