Job Description

Mercier Consultancy is seeking a skilled German-Speaking Customer Support Specialist to join our team in Sofia, Bulgaria, with a fully paid relocation package. This is an excellent opportunity for individuals fluent in German who are passionate about delivering outstanding customer service and eager to work in a vibrant international environment.

In this role, you will be responsible for providing top-notch support to German-speaking customers, addressing their inquiries, resolving issues, and ensuring a seamless customer experience.

Responsibilities

• Deliver high-quality customer support to German-speaking clients via phone, email, and chat
• Efficiently troubleshoot and resolve customer issues
• Document customer interactions accurately in the CRM system
• Collaborate with cross-functional teams to escalate and resolve complex problems
• Maintain a customer-focused approach to enhance satisfaction and engagement
• Ensure professionalism and empathy in all customer communications

Requirements

• Fluency in German and English, both oral and written. Native level proficiency is highly preferred.
• Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
• Previous experience in customer support or related fields is advantageous
• Excellent communication and problem-solving skills
• Ability to work well both independently and within a team
• Strong organizational skills with attention to detail
• Willingness to relocate to Sofia with full relocation support provided
• Familiarity with customer support software is a plus

Benefits

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses