Job Description

Epta International BSC is a global leader in commercial refrigeration solutions, committed to providing cutting-edge, sustainable products and exceptional customer service. As part of our mission to deliver premium aftersales support, we are dedicated to continuous improvement and customer satisfaction.

We are looking for German-speaking Customer Support Specialists to join our team and help us deliver exceptional service around the clock.

In this role, you will be responsible for providing outstanding customer support by answering incoming calls and managing service requests in German via customer portals and email—ensuring a high standard of professionalism, accuracy, and responsiveness.

You will handle the efficient processing of jobs in our internal CMS, coordinate the next day’s technician workload, and proactively manage open cases. Your attention to detail and structured approach will help ensure seamless operations and support a smooth handover to the day team.

Strong collaboration and clear communication—especially in German—are key as you maintain relationships with customers, generate reports, and contribute to continuous service improvement.

Responsibilities for Internal Candidates

How you will make an impact:

• Answer customer calls and emails in German, providing professional support.
• Handle service requests via portals, ensuring timely logging and SLA compliance.
• Enter and track requests in the internal CMS system.
• Schedule service visits and aftersales appointments, even during night hours.
• Coordinate technician workloads for the next day.
• Assign and log maintenance jobs accurately.
• Monitor and update open cases in internal and client systems.
• Maintain strong customer relationships through clear communication.
• Collaborate across shifts for smooth operations.
• Communicate with subcontractors and internal teams for issue resolution.
• Validate proof of delivery documents.
• Generate regular and ad-hoc customer reports.

Qualifications for Internal Candidates

What makes you a perfect match:

• Ideally 1–3 years' experience in customer service, logistics, supply chain, or operations but fresh graduates are also welcome
• Experience in a multinational environment is a plus
• Proficient in MS Excel and Outlook; knowledge of Salesforce or Lightfoot is a bonus
• Near-native German (spoken & written); intermediate English required
• Strong problem-solving and critical thinking, especially for night shifts
• Resilient, proactive, and comfortable working outside standard hours
• Team player with clear communication and smooth shift handover skills
• Detail-oriented with strong accuracy and organizational skills
• Able to multitask, prioritize, and perform well under pressure

Why Join Epta International?

At our Budapest office, you’ll join a diverse, supportive, and growing team with real opportunities for development. We offer:

• A clear path for career progression and internal mobility
• Comprehensive onboarding and training
• Daily use of your language skills in a meaningful role
• A welcoming, stable workplace where your contributions make a difference
• A competitive benefits package designed to support your well ‑being and growth

How you will make an impact:

• Answer customer calls and emails in German, providing professional support.
• Handle service requests via portals, ensuring timely logging and SLA compliance.
• Enter and track requests in the internal CMS system.
• Schedule service visits and aftersales appointments, even during night hours.
• Coordinate technician workloads for the next day.
• Assign and log maintenance jobs accurately.
• Monitor and update open cases in internal and client systems.
• Maintain strong customer relationships through clear communication.
• Collaborate across shifts for smooth operations.
• Communicate with subcontractors and internal teams for issue resolution.
• Validate proof of delivery documents.
• Generate regular and ad-hoc customer reports.

What makes you a perfect match:

• Ideally 1–3 years' experience in customer service, logistics, supply chain, or operations but fresh graduates are also welcome
• Experience in a multinational environment is a plus
• Proficient in MS Excel and Outlook; knowledge of Salesforce or Lightfoot is a bonus
• Near-native German (spoken & written); intermediate English required
• Strong problem-solving and critical thinking, especially for night shifts
• Resilient, proactive, and comfortable working outside standard hours
• Team player with clear communication and smooth shift handover skills
• Detail-oriented with strong accuracy and organizational skills
• Able to multitask, prioritize, and perform well under pressure