Job Description

Engineered in Berlin. Driving the Future of Europe.

At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket.

Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve.

Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.

Come join us and impact the future of AUTODOC!

**Responsibilities:**

• Respond to customer inquiries via telephone, email, and chat in German, adhering to company communication standards and response time requirements
• Resolve customer issues and provide efficient, effective solutions in accordance with established protocols
• Document all customer interactions and maintain accurate records within the support management system
• Identify and escalate complex issues to appropriate departments or senior personnel following established procedures
• Follow up with customers to confirm complete resolution of reported concerns
• Maintain professional demeanor while managing multiple concurrent customer requests
• Uphold professional standards within the team and share best practices with colleagues
• Meet established performance objectives regarding response time, resolution rate, and customer satisfaction scores
• Provide management with documented feedback on recurring customer concerns and product improvement recommendations

Qualifications

**Qualifications:**

**Required:**

• Fluent proficiency in German (written and spoken); English language proficiency is advantageous
• Demonstrated professional experience in customer support or customer service operations
• Strong communication and interpersonal skills with the ability to maintain composure under pressure
• Excellent problem-solving capabilities and meticulous attention to detail
• Proficiency with computer systems and Customer Relationship Management (CRM) platforms
• Ability to manage multiple concurrent tasks and establish priorities effectively in a fast-paced environment
• Demonstrated empathy and patience in customer interactions
• High school diploma or equivalent qualification

**Preferred:**

• Professional experience with ticketing systems or established knowledge of customer support best practices
• Additional language competencies, including English or other European languages

Additional Information

• Schedule 9:00 - 21:30 (8 hours rotational shift),
• Work remotely