Job Description
Mercier Consultancy is looking for a dedicated German Speaking Customer Support Representative to join our Ride-Sharing App Department! In this vital role, you will provide exceptional support to our German-speaking users, helping them navigate our ride-sharing platform and resolve any inquiries or issues they may encounter.
This position is perfect for individuals who are passionate about customer service and have a keen interest in the technology behind ride-sharing applications. If you thrive in a fast-paced environment and are eager to make a difference for our users, we want to hear from you!
Responsibilities
- Respond to customer inquiries in German via phone, email, and chat
- Assist users with app-related queries, account issues, and ride bookings
- Document customer interactions and resolutions accurately in our CRM system
- Collaborate with the technical team to troubleshoot app issues
- Provide clear information about app features, promotions, and policies
- Gather user feedback to help improve our services
- Participate in ongoing training to stay informed about app updates
Requirements
- Fluency in German and English, both written and verbal
- Prior experience in customer support, preferably related to mobile applications or technology
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A proactive approach to customer satisfaction
- Ability to manage multiple tasks efficiently in a busy environment
- Familiarity with customer support software and applications
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...
