Job Description

Work in iGaming. Live internationally. Build a real career.

This is not just another customer support job.
This is an entry point into one of Europe’s fastest-growing digital industries.

We’re looking for a German-speaking Customer Support Agent to join an international iGaming company where customer experience, tech, and online entertainment meet.

If you want a job where you learn fast, grow fast, and work in a truly international environment — keep reading.

Why this role is more than “support”

Customer Support in iGaming is where you learn how the whole business works.

You’ll gain experience in:

✔ Digital platforms & online services
✔ Payments, accounts & security
✔ Player behaviour and customer psychology
✔ Handling sensitive and complex cases
✔ Working with multiple internal departments

Many careers in Fraud, Compliance, Payments, VIP, CRM or Team Leadership start right here.

What your days will look like

You’ll help customers via:

• Chat
• Phone
• Email

You’ll support them with:

• Account questions
• Product and service issues
• Technical situations
• General inquiries

You’ll also:

• Document customer cases carefully
• Identify patterns and recurring issues
• Share market feedback and customer insights
• Help improve internal systems and processes
• Work closely with management and other departments

This is a fast-moving environment where problem-solving and communication matter every day.

Requirements

• Fluent German (spoken & written)
• Good English
• At least 1 year of customer support experience
• Interest or understanding of the gaming / digital entertainment industry
• Comfortable working shifts (weekdays & weekends)
• You stay calm under pressure
• You like teamwork in international environments

Mindset, communication skills, and responsibility are key.

Benefits

Career growth you can actually use

You’re not stuck in one lane here.

You’ll be in an environment where you can grow into:

• Specialist roles
• Senior support
• Operations
• Compliance & risk
• Commercial or product-related roles

This industry values internal mobility and hands-on learning.

The international experience

Working in iGaming means:

- Multicultural colleagues
- English-speaking work environment
- Modern digital industry
- Fast career learning curve
- A social, team-driven workplace

It’s a stepping stone many people use to build an international career.

What you get

• Competitive salary
• Benefits package
• International company environment
• Supportive, team-oriented culture
• Real responsibility from day one
• Multiple career paths inside the company

This role is perfect if you want:

A fresh professional chapter
International work experience
A fast-paced environment
A career path, not just a job