Job Description

🎯 About the role

Our First Line Customer Support team is the first point of contact when our customers hit a wall. You'll own their technical issues from the first message to the final fix - some solved in an afternoon, others requiring weeks of digging. You'll sit within our largest support hub in Stockholm, working alongside colleagues across Denmark, Finland, the Netherlands, the US and Australia.

This isn't a scripted, ticket-closing role. Quinyx is a complex system, so the satisfaction here comes from investigating issues properly, understanding the customer’s setup, and explaining the solution clearly, not just following a script.

We'd like our new colleague to be in the office a minimum of two days per week.

📝 What you’ll do

• Owning incoming support cases end-to-end via email and phone, from first response through to resolution. Some cases are solved quickly, while others require deeper investigation and follow-up

• Investigating customer issues by understanding their setup, reproducing problems where possible, and identifying the right next step

• Escalating the right things to the right people - looping in developers, CSMs or implementation when needed, while staying close to the customer and keeping communication moving

• Balancing a live caseload of new and ongoing tickets, prioritising what needs attention today

• Communicating fluently in German and English, in writing and by phone or video call

• Feeding back what you learn from customers to help us keep improving the product
  

✅ What we’re looking for

• Fluency in German and English, spoken and written

• Some experience in customer support, technical support, customer service or a similar customer-facing role

• Comfort with learning a complex system over time. You won’t have all the answers on day one, but you’re curious enough to keep digging and asking the right questions
  

✨ Nice to have (but not required)

• Experience with workforce management software

• Fluency in Swedish
  

💡 Desired personality traits

• Patience and resilience when working through tricky issues, especially when the first answer is not always the final fix

• Strong self-organisation where you'll own your own caseload and daily plan

• A logical, curious mind. You genuinely enjoy figuring out why something's broken
  

💙 Why Quinyx?

Quinyx is a leading workforce management platform, helping businesses simplify scheduling, optimise staffing, and engage their frontline teams. We empower organisations across the globe, ranging from retail and hospitality to logistics and healthcare, with smart, mobile-first solutions. Here, you’ll find:

• A truly international team with colleagues from all over the world

• A flexible and hybrid-friendly work culture

• Opportunities to grow, take ownership, and make a real impact

• An open, inclusive, and fun environment where your ideas matter

🎁 What we offer

• Flexible work hours and a hybrid setup with at least 2 days from the office.

• Enhanced vacation allowance, gym membership contribution, health insurance and a pension plan.

• On-market pay.

📬 How to apply & Our process

Ready to join the team? Submit your application below, and we’ll be in touch as soon as possible. We’re excited to hear from you! What our hiring process looks like:

• Fill out a short application.

• Get invited to complete our psychometric and objective assessments through Alva Labs.

• Screening call with our Talent team.

• Meet the hiring manager.

• Complete a role-specific assessment (technical questions or case).

• Final interview (in-office).

• Offer, references & background checks.

🙌 Quinyx is an equal opportunity employer

We celebrate diversity and are committed to creating an inclusive environment for all employees - no matter your background, identity, or experience.

When work just works!