Job Description

As our German-speaking Customer Success Student Analyst, you will help build the structure, insight, and coordination that enable Performativ to scale successfully across the DACH market. You will contribute to stronger platform adoption and value delivery while gaining direct experience at the center of a fast-growing fintech.

What you'll do 📈

• Help strengthen Customer Success as a key driver of retention, adoption, and sustainable growth.
• Support a clear view of customer health by bringing together usage, sentiment, service stability, risks, and opportunities.
• Turn customer feedback into structured insights that help Product, Engineering, Customer Data Services, and Commercial make better decisions.
• Contribute to customer reviews that demonstrate value, highlight progress, and identify the actions needed for long-term success.
• Help create scalable ways of working that keep customer priorities, ownership, and follow-through visible as Performativ grows.
• Support German-speaking customers across the DACH market with clear, timely, and well-coordinated communication.
• Collaborate with our Commercial team, including the Senior Account Executive for DACH, to surface customer risks, growth signals, and reference-ready customers.
• Gain practical experience in how enterprise Customer Success contributes to product adoption, customer confidence, and business growth.

What we're looking for 🎯

• Currently pursuing a Bachelor's or Master's degree.
• Fluent in German and English, both written and spoken.
• Curious about fintech, wealth management, enterprise software, or customer strategy.
• Comfortable collaborating across different teams in a fast-paced environment.
• Proactive, dependable, and eager to take ownership.
• Excited to grow in a fast-paced fintech where you'll take ownership from day one.

What we can offer you 🌱

• Trust and responsibility to shape the future of Performativ's success in the European market from day one.
• Join a fast-growing fintech scaleup supported by top-tier VCs.
• Work with intelligent, passionate, and driven professionals with experience from leading institutions (such as Goldman Sachs, McKinsey, BCG, Amazon etc).
• Accelerate your career with opportunities for professional development and leadership.

Join a Team of Fintech heroes! 🚀

Performativ is making waves in the wealth management ecosystem and is changing the way investment advisors and financial institutions do business around the world. Working at Performativ means working at a fast-paced tech scaleup with intelligent people who are passionate about their work. We are on a scaling journey beyond all metrics and expectations and can't wait to have you join us in making a real impact.

We are funded by some of the leading VC funds in the world and are on a mission to establish ourselves as the European market leader in record time.

You can read more about our product at performativ.com.

We value passion 🔥

At Performativ, we are builders first. We are passionate, ambitious, and value the time and effort people put into their work. You will be part of the team from day one, trusted to make your mark and help shape the future of Customer Success. Autonomous work is embedded in our culture, and we are committed to giving you the tools, support, and flexibility you need to thrive.