Job Description

You want to solve real problems with high end technologies and live in one of the most beautiful cities in the world? At our client in the AI SaaS space, you will support industrial companies as a Customer Success Manager in making better purchasing and production decisions using forecasts with high hit rates.

Tasks

• End to end customer ownership: You are responsible for onboarding, forecast delivery, adoption and renewal readiness for your DACH customers.
• Lead forecast discussions: You translate models into clear language by explaining what happens, why it happens and what actions to take.
• Moderate customer calls You lead meetings in German and English, set agendas, drive decisions and create clarity.
• Represent the customer internally: You ensure that customer needs and challenges are clearly communicated to Product, Data Science and Engineering teams.
• Ensure and communicate quality: You review forecasts, prepare executive briefs and identify edge cases early.
• Make success measurable: Together with customers, you define KPIs, target states and measurable implementation outcomes.

Requirements

• Language skills: You have fluent German skills and good English proficiency.
• 3+ years of experience: Whether in Customer Success, Consulting, RevOps or Analytics, you are familiar with direct customer interaction.
• Ability to explain forecast logic: You do not need to be a Data Scientist, but you can explain concepts such as uncertainty and why things happen.
• Stakeholder management: You keep decision makers and operational teams aligned and ensure continuous progress.
• Right mindset: A strong mix of analytical curiosity, empathy and clear communication.

Nice to have

• Industry or supply chain background: Experience with complex technical B2B products is a strong advantage.
• Initial experience with forecasting products or analytics tools: You have worked with dashboards, BI tools or Excel or Sheets before.
• SQL or BI skills are a plus: Not required, but helpful for deeper analysis.

Benefits

• Clear product value: You will work with a forecasting product that delivers clear operational value for industrial companies and has already generated revenue in the millions.
• Customer Success Specialist Forecasting and Supply: You will have full ownership of your DACH customers from onboarding to renewal.
• Live and work in Portugal: You will live in one of the most beautiful cities in Europe. An apartment will be organized for you and you will receive support with relocation.
• Onboarding buddy: You will not start alone. A personal buddy will help you settle in quickly.
• Modern tech stack: Mac or Windows depending on your preference. Modern tools with no legacy systems.
• Meal allowance on site: When you work from the office, you receive a daily 10 € lunch allowance.
• Small team events with character: From game nights to summer barbecues, a strong team culture truly matters.

Next steps
Does this sound like the right next step for you? Then apply now for the Customer Success Manager role.