Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets.
Job Type: Full time | Permanent
Location: South Africa
Workplace: Remote
Working hours: 40 hours per week (8,5 hours shifts per day, inclusive of lunch/breaks)
Rotational shifts Mondays – Sundays, which includes public holidays as operationally required
Working hours may be subject to change depending on client requirements
Requirements
Located in South Africa
Permanent residence permit / South African ID holders only
Excellent computer literacy and technical skills
No criminal record
Flexibility to work shifts
Previous customer service experience preferred
Work From Home requirement:
- Fibre internet connection or stable fixed ADSL line of minimum 20 MBPS up/down required at own cost
- Must be a fixed line internet solution
- No wireless connections accepted
Responsibilities
Work for a prestigious airline brand on various work streams
Assistance to passengers with pre & post flight departure travel-related queries for the Customer
Relations department in the German & English language
Work on airline reservations systems and handle voice calls in German & English which may include written correspondence
Fully paid product and systems training provided
Daily interactions with international passengers assisting with queries and complaints
Required to meet specific Key Performance Indicators (KPIs) and meet expected client service levels
Demanding, dynamic and time-sensitive Contact Centre environment
What you should know
Training: 4 - 7 weeks (fully paid)
Probation period: 4 months
Black Pen Recruitment is the leading recruitment agency in fintech and cryptocurrency across Africa. From our headquarters in Cape Town, South Africa, we've been at the forefront of specialised recruitment since 2012, carving out a distinct niche in the landscape of financial technology. Our success story is rooted in our ability to identify top-tier talent and match them with leading companies in the industry. With over 180 clients worldwide and over 120,000 candidates in our database, we've built partnerships with Startups, Scale-ups, SMEs, and Corporates, driving growth and innovation every step of the way. We have also expanded our reach into key sectors including e-Commerce, Digital Banking, SaaS, Tech, and Travel/Tourism.
Black Pen Recruitment stands as a dedicated partner in growing your team, with over a decade of experience. Driven by a vision to bridge the gap between talent and opportunity in the growing fintech and cryptocurrency sectors, we've built a formidable team of internationally trained recruiters who share a passion for excellence and dedication. With a strategic presence in Malta, we have established a global footprint, nurturing relationships with clients worldwide. Our journey has been defined by navigating the frontier of finance and technology, driving excellence in every partnership we forge.
