Job Description

Mercier Consultancy is excited to announce openings for German-Speaking Customer Service Representatives in Sofia, Bulgaria, offering a free relocation package to support your move! We are looking for enthusiastic and dedicated individuals to provide exceptional service to our German-speaking clients.

In this role, you will be the primary point of contact for German-speaking customers, handling inquiries, resolving issues, and ensuring they have a positive experience with our company. Your professionalism and dedication will help foster strong customer relationships.

Responsibilities

• Deliver excellent customer service in German and English via phone, email, and chat
• Respond promptly and effectively to customer inquiries and complaints
• Accurately document all customer interactions in the CRM system
• Collaborate with internal teams to resolve complex customer issues
• Gather customer feedback to support continuous service improvement
• Stay informed about products, services, and company policies
• Participate in ongoing training to enhance your skills and product knowledge

Requirements

• Fluency in German, and proficiency in English, is required.
• You must clearly state your native language and nationality in your application.
• Willingness to relocate to Sofia with a full relocation support package.
• An EU residency/passport is mandatory.

Benefits

• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• • Fully paid training sessions from the office
• • Stable job and career development opportunities
• • Attractive salary
• • Additional health insurance
• • 50+ benefits and services to choose from
• • Positive international working environment
• • Support and learning
• • Employee referral bonuses