Job Description

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

With more than 80 years of experience, 47 localised websites, and a dedicated team of over 3,500 employees, we provide every component you need to build the technology of tomorrow.

We are looking for German Speaking Customer Service Agent!

Our fantastic team of customer service individuals are enthusiastic, results driven individuals with a positive attitude towards helping provide our customers with a first class service every time!

With training provided, you too can be part of a team that prides themselves on the products and exceptional service they offer.

This is a fast-paced environment where as a people person wanting to deliver for the customer you can take ownership of the call and make a difference.

Don't worry, you don't need to know anything about electronics! Your customer service skills and ability to cross sell, up-sell and passion for learning is all we need, and we will teach you the rest!

What is in it for you?

• Hybrid based role- 3 days office/2 days home
• multinational environment
• Private medical care
• Office in a high-class building
• Professional initial and development trainings
• Fresh fruits everyday
• bike parking

Job Summary

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

What about you?

• Previous experience in a Contact Center / Business Center and / or face to face customer service
• Fluency in German Language.
• Excellent telephone manners and being able to connect with the customer to promote and offer solutions quickly
• Proficient level of English language, written and verbal
• Knowledge of Computer – good working knowledge of Microsoft packages and ability to learn quickly
• Able to remain calm and diplomatic at all times
• Passionate about learning new things is key!

Distinguishing Characteristics

• Must have computer, email, phone, communication and problem solving skills.
• Must be able to multi-task and work in a fast paced environment.
• Requires fluency in German & English

What will you be doing?

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required

If you are interested in this role and having strong language skills with German, then please apply now.

#LI-FARNELL

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – hrnow@avnet.com, Asia applicants - hrnow.asia@avnet.com, EMEA applicants - hrnow.EMEA@avnet.eu.

Job Applicant EMEA Imprints