As a Customer Logistics Support Specialist, you'll play an essential role in helping customers throughout their delivery journey. This is more than a traditional customer service role – you'll gain exposure to the fast-paced world of logistics and supply chain operations while working closely with transport, warehouse, and delivery teams.
What You’ll Do
• Provide customer support for shipment and delivery enquiries via phone, email, and chat
• Track parcels, investigate delivery issues, and coordinate resolutions with operational teams
• Manage customer cases, delivery amendments, and records while ensuring timely, professional service
Requirements
What You Bring
Benefits
At Transcosmos, you’ll find a supportive team environment with real opportunities to grow.
51 years since our foundation in 1966, transcosmos has always stayed true to its management philosophy – “Elevate clients’ competitiveness by building a superior business process through uniting people and technology”
Today, transcosmos offers BPO services, that help clients maximise their profits, through our 172 bases across 31 countries, with the main focus on Asia, whilst continuously pursuing operational excellence.
As the only Asian and Japanese service provider with this level of global scalability and local market expertise, transcosmos aims to be the “Global Digital Transformation Partner” for our clients, supporting their transformation by leveraging digital technology.
