Job Description
Mercier Consultancy is hiring a German Speaking Customer Care professional to join a leading Logistics Delivery Company in Greece. This role offers an exciting opportunity to support German-speaking customers by providing outstanding service and ensuring smooth communication regarding delivery and logistics services.
As a Customer Care representative, you will be responsible for addressing customer inquiries, resolving delivery issues, and coordinating with various departments to ensure customer satisfaction. Your language skills and customer-focused attitude will help build trust and improve the overall customer experience.
Responsibilities
- Handle customer inquiries and provide timely support to German-speaking clients regarding delivery and logistics
- Track shipments, handle complaints, and resolve issues related to deliveries
- Maintain accurate records of customer interactions in CRM systems
- Collaborate with internal teams such as operations and dispatch to resolve customer concerns
- Provide clear information about delivery schedules, policies, and procedures
- Collect customer feedback to support continuous improvement in service quality
- Participate in training sessions to stay updated on company services and logistics industry trends
Requirements
- Fluent in German and English with excellent communication skills
- Previous experience in customer service, preferably in logistics or delivery services
- Strong problem-solving skills and ability to handle multiple tasks
- Customer-oriented mindset with attention to detail
- Ability to work effectively in a fast-paced environment
- Familiarity with CRM software and customer support tools is a plus
- Enthusiasm for the logistics industry and commitment to quality service
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and 4 weeks Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- And many other perks!
