MP Solutions Ltd.

German Speaking Command and Control Center Agent (7/24)

MP Solutions Ltd.  •  Budapest, HU (Remote)  •  7 days ago
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Job Description

A new Budapest-based joint venture, established in late 2022, provides IT services for both local and international operations in the defense and technology sectors. Operating with a start-up mindset and backed by major industry players, the company is set for steady growth. With strong foundations and ambitious expansion plans, it offers exciting career opportunities in a dynamic, global environment.

Requirements

  • Processing of incoming service requests and incidents based on SLA via e-mail.
  • Creation of ad hoc-reports
  • Distribution of tickets inside the Service Desk team
  • Backlog management (e.g. long-runner tickets).
  • Escalation handling
  • Event monitoring task in a 24/7 supporting team.
  • Creation, coordination of IT Onboarding/Offboarding tickets
  • Ensure necessary technical and process related trainings for new joiners.
  • Administration of hardware assets
  • Create, update and close tickets in the service management system, maintaining accurate documentation of all support interactions
  • Creation of SOPs
  • Work closely with other IT teams to ensure timely and efficient resolution of service requests
  • Contribute to the development and maintenance of the IT knowledge base by documenting resolutions, frequently asked questions and troubleshooting guides
  • Handling basic L1 SAP tasks
  • Ad-hock administrative duties.

    What qualifications you should have:
  • Completed training as an IT specialist or professional experience
  • High service and customer orientation
  • Good language skills in German and English
  • Good knowledge of current PC architectures and hardware technologies
  • Quality and solution-oriented way of working
  • Capable of working in a team, strong communication skills, resilient

What brings us joy:

  • ITSM process skills
  • Experience with ServiceNow
  • Solid SAP knowledge

Benefits

  • Take over an important and challenging role with high visibility
  • Become part of the unique growth stories of our companies, which offer outstanding development and career opportunities
  • Gain insight into the defense and automotive industry
  • Make use of the broad network with over 40.000 great colleagues worldwide
  • Benefit from various professional trainings and events
  • Enjoy our international and flexible work environment with an official office in Budapest but up to 100% remote work
MP Solutions Ltd.

About MP Solutions Ltd.

MP Solutions Ltd. is acting like a Professional staffing service provider focusing on RPO solutions and RPO Agency, with a respected track record rolling over two decades.

Beside delivering effective services to the Hungarian Market, over the past few years MPS turned into an international way, have secured numerous projects in both the U.S. and Europe, achieving an outstanding success rate in their execution.

Both our founders and the Management Team have unique experiences in the various international and domestic recruitment projects and have faced multiple technology and non-technology ramp-ups.

Our flagship division, the Recruitment Process Outsourcing (RPO) department, is committed to delivering diverse, high-quality professional services tailored to your specific needs, offering both complex and alternative solutions.

MPS Digital provides professional end-to-end nearshore software development services and custom software solutions. Whether you require fully managed development teams or individual experts to augment your projects, MPS Digital delivers professional end-to-end solutions.

MPhackS provides custom made professional online-offline events, activities to help with your recruitment, employer branding and innovation needs.

We provide measurable outcomes from Central Europe in response to your unique business requirements.

Industry
Consulting & Advisory
Company Size
11-50 employees
Headquarters
Budapest, HU
Year Founded
2000
Website
mps.hu
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