Job Description

Your Role

• Proactively contact customers regarding the transition from legacy platforms to cloud solutions

• Schedule and coordinate cloud migration appointments with business customers

• Perform Cloud-to-Cloud migrations using dedicated migration tools

• Ensure uninterrupted customer access to cloud environments and access control systems throughout the migration process

• Monitor migration progress and verify successful completion

• Use AI-powered diagnostic tools to identify and troubleshoot potential migration issues

• Escalate complex or failed migrations to Level 3 Support when required

• Coordinate rollback activities when necessary to minimize customer impact

• Deliver technical support via phone, email, and chat while maintaining a high level of customer satisfaction

Your Qualifications

• Native-level fluency in German

• Fluent English (C1 level)

• Previous experience in Technical Support, Troubleshooting, Cloud Solutions, or SaaS products

• Experience with platform or product migrations is an advantage

• Knowledge of cloud-based products, migration platforms, and support tools is desirable

• Strong troubleshooting, analytical, and problem-solving skills

• Excellent communication skills across phone, email, and chat

• Customer-focused mindset with a proactive, solution-oriented approach

• Strong sense of ownership, accountability, and attention to detail

• Ability to collaborate effectively with cross-functional teams and technical support levels

The Offer

• Hybrid working model: 3 days per week in the office

• Home office allowance

• 25 days of paid annual leave

• Additional health insurance

• Food vouchers

• Public transportation card

• Multisport / Coolfit card

• Employee Assistance Program (Mental Health, Legal & Financial Counselling)

• Language training opportunities

• Brand-new modern office in a Class A business building

• Employee referral program

• Fresh fruit available in the office

• Comprehensive training and mentorship programs

• Access to over 15,000 LinkedIn Learning coursesto support your professional development

• Opportunity to join a global company that values diversity, inclusion, sustainability, and mutual trust