Job Description
Mercier Consultancy is excited to present an excellent opportunity for a German-Speaking Back Office Gaming Support Specialist to join our dynamic team in Sofia, Bulgaria, offering a fully paid relocation package! In this position, you will provide essential back office support for gaming operations, focusing on German-speaking players and ensuring the highest quality support behind the scenes.
As a Back Office Gaming Support Specialist, you will analyze player information, support front office activities, investigate complex player issues, and contribute to smooth gaming operations and compliance with internal policies.
Responsibilities
- Deliver back office support and technical assistance tailored to German-speaking players
- Analyze player accounts and detect potential irregularities or concerns
- Collaborate effectively with front office teams and developers to resolve complex cases
- Monitor adherence to gaming policies and report compliance statuses
- Update player accounts and transactions accurately and promptly
- Maintain thorough documentation of cases, processes, and communications per company standards
- Participate in enhancing gaming support procedures to improve player experience
Requirements
- Fluency in German and English, both written and spoken
- Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
- Previous experience in back office gaming support or similar roles is preferred
- Strong attention to detail and discretion handling confidential information
- Excellent communication skills and ability to work collaboratively in teams
- Willingness to relocate to Sofia, Bulgaria, with relocation costs fully covered
- Capability to thrive in a fast-moving, dynamic work environment
Benefits
• Financial support during relocation
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
