Cross Border Talents

German speaker Customer Service Specialist - Valencia, Spain

Cross Border Talents  •  Valencia, ES (Onsite)  •  5 months ago
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Job Description

Our International Client is a customer service provider with international companies and is based in the amazing Valencia!

  • Support B2B customers over the phone, email, and chat
  • Communicate with customers to find the best solution to their problem
  • Troubleshooting, innovation, and change management are part of the daily business
  • You will use the latest technology and AI integrations and become an expert in this field
  • Control and handle payment inquiries from sellers and buyers through various client platforms
  • Responsible for Trustpilot reviews improving overall company NPS through excellent service
  • Flagging and escalation of customer queries and coming up with suitable solutions
  • Mapping and improving business processes to enhance customer journey and satisfaction

Requirements

  • Native level German and fluent English
  • Customer service experience minimum 6 months
  • Excellent communication skills
  • An interest in innovation (think chatbot-integrations)
  • You can think outside the box to always find a solution for the customer
  • A technical background is an advantage
  • You are proficient with computers and can type at lightning speed

Benefits

  • Spanish classes
  • Mindfulness classes
  • Great Friday evening drinks
  • Fitness bootcamps to stay fit and active
Cross Border Talents

About Cross Border Talents

Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles.

By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines.

CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR).

We are the global market leader in international tech CX recruitment. Why?

Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe.

Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program.

Join us on our journey to shape the future of global recruitment and talent mobility!

www.cbtalents.com

Industry
Consulting & Advisory
Company Size
201-500 employees
Headquarters
Lisbon, PT
Year Founded
2013
Website
cbtalents.com
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