Job Description

As a German speaker Customer Experience Specialist, Supply Chain, End-to End you will be responsible for perfect end-to-end order fulfillment within the order to cash process to ensure on-time shipment and deliver customer satisfaction. This role includes both customer service and logistics tasks in various shipping modes. You will collaborate cross-functionally with Accounts Receivable, Logistics Procurement, Trade Compliance, Planning and Scheduling, Commercial and Business – and further functions - to manage processes that meet productivity and quality metrics ensuring seamless order execution.

Responsibilities

What You Will Do:

• Responsible for perfect End-to-End order fulfilment, from order receipt to delivery ensuring customer satisfaction in the Redispersible Powders business
• Cover own client portfolio as key transactional contact for customers and maintain a good relationship with both external and internal stakeholders
• Coordinate all load and shipment processes with local plant / warehouse personnel and carriers to ensure on-time delivery to customer
• Proactively monitor open orders and deliveries to avoid and resolve issues at the earliest possibility and mitigate negative impact of unavoidable disturbances
• Document, investigate and follow up of internal and external complaints
• Recommend process improvement including investigation of quality failures and the development of preventive and corrective actions for quality failures
• Update customer master information in SAP
• Process billing related adjustments (e.g. returns, credit/debits)
• Assist with resolution of freight invoice discrepancies

Qualifications

You Will Bring:

• Fluent English and German
• Strong, decided personality with excellent communication skills
• Solution-oriented mindset
• Customer focus
• SAP knowledge
• Preferably 2-3 years of experience in Supply Chain field, like O2C, sales support, order processing, customer service and logistics operation

We offer:

• work-life balance with hybrid working
• attractive compensation with compehensive Cafeteria and health insurance
• the opportunitiy of managing a German-speaking porfolio with multifaceted and complex tasks
• growth opportunities and language courses
• doggy days at the office and company events
• CSR and employee groups

About CBS

CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you’ll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You’ll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You’ll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you’ll grow through cross-functional and international opportunities. You’ll feel like you belong in our diverse community. You’ll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You’ll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you’ll always find your place at Celanese.

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