Job Description

• As a Supervisor on our team, you will:
• - Monitor and report team performance
  - Give agents feedback on their individual and motivate team members
  - Keep track of each agent’s training
  - Participate in the recruitment process close to HR Department
  - Organize and optimize shifts
  - Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.
  - Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.
  - Guide on selling techniques for complex outbound driven sales
  - Maintain knowledge and expertise associated with applications specific to individual customers

Requirements

-- Are bilingual or proficient in German plus advanced level of English

- Are talented to grasp a situation with many stakeholders and team members

- Have excellent communication skills

- Have previous experience

- Can implement and manage change

- Have a high customer care orientation

- Poses project management skills

- Are able to develop personal and profesional skills

- Have IT knowledge and skills

- Have business knowledge and are commercial drive

- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

- Have fun facing challenges and overcoming unbeatable obstacles

Benefits

-Full-time contract, 39 hours/week: Monday to Friday 8:30-17:30

--Friends hunting (referral) bonus

-Great office location in Barcelona

-Full paid training about the company and the project you will be working on

-Career development program and specialized courses

-Opportunities for a career abroad through the International Mobility Program