Job Description

I. GENERAL INFORMATION

RoleProfile

Job Level4S –Delivery,LeadSpecialist

Reporting To

Job Level5–Delivery, Senior Manager

Direct Reports

None

II.

Overallobjectiveof the Role

Responsible for supportingthe country and usingyourfunctional and technicalexpertiseand country specific knowledge to supportthe operational teamsto ensure they are skilled and knowledgeable in meeting our client(s) deadlines

MainResponsibilities

Delivery Key responsibilities

• SupportManagers with client engagement, ensuring all information isaccurateand provided on time

• Support the Sales process to ensurescope of service isfeasibleand highlight any concernsimmediatelyto the Senior Operations Manager

• Provide support and guidance for allimplementations andgo lives, whilstensuring automationand standards areutilized

• Lead projects designed to improve customer satisfaction and business performance

• Provide daily functional support to the teams, to support the successful delivery of payrolls

• Responsible for themaintenance of the CountrySolution workbook

• Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed

• Responsible for the resolution of Technical/Functional issues escalated from the teamand ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details andevidencesso Application Services and/or Products can investigate

• Working with Operational Management, Transformation and Products to implement automation,innovationand any continuous improvementprogrammes

• Responsible forYear Endto ensure deadlines are met successfully

• Proactivelyidentifyupsell opportunities

• SupportManagementwith the resolution of client escalations, along with lessons learnt

• Upskill and developteam membersthrough training delivery and coaching to enable them to fulfil their role

• AlightSecurity Standards are adhered and followed

• Ability to recognize and deal appropriately with sensitive and confidential information

• Time Recording to be completed on timeand accurately

• Contribute to team meetings and raise any issuesimmediatelyto yourOperationsManager

• Ensure you are up to date with allAlight announcementsand communications

• Build good relationships with all lines of businesses

• Participates in projects as needed and assigned

Key Criteria tomonitorperformance

• Adherence to all Security and Compliance procedures

• 100% Attainment of customer SLA agreements

• Adherence to quality standards

• Adoption and support of innovation initiatives

• Reduction of client escalations through knowledge transfer to both clients and colleagues

• Demonstrate professionalism and act responsibly

• Ability to effectively communicate with all levels within the business

AlightCore Competencies

• Be Accountable - Take advantage of the World of Opportunity anddemonstratepersonal responsibility and eagerness to explore& acquirethe necessary skills. Be a key team player by collaborating and sharing knowledge toaccomplishpersonal and team results.

• Solve Problems - Be a resourceful problem solver by proactivelyidentifyingproblems or challenges in the workplace and put forward creative solutions to drive continuous improvement

• Take Ownership - Proactively seeks clarity of role, accomplishment of individual & teamobjectivesand future personal career opportunities

• Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements andAlightpriorities

• Be Effective -Demonstrateknowledge of theAlightWay, ourvaluesand levers for success. Contribute and work to agreed global standards,utilizetools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

III REQUIRED EXPERIENCE

Professional /

Job Experience

• Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance,benefitsand other key areas that integrate with payroll

• Ability toidentifyand mitigate risks

• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint

• Flexibility to support a global and fast paced environment

• Attention to detail

• Excellent written and verbal skills

• Self-motivated and a willingness to learn

• Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Academic Degree

Education and Training

Essential

• BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience

• 5-8 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment

• Expert knowledge on payroll processes,practicesand associated legislation

Desirable

• HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred

• Payroll certifications, PDL, VPS

• Experience managing small-medium scale projects

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.