Job Description

Are you an experienced Customer Support Team Leader who is looking to take the next step?

Does leading a support team within one of Europe’s fastest-growing companies sound like your next adventure? If so, then we’d love to chat!

What you'll be doing:

• Leading by example and showing what customer-obsessed means. Our Customer Support-Team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support.
• Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.
• Getting stuff done

Requirements

• Fluent in German, basic knowledge of English would be considered an asset; not required though
• Previous experience at a similar role
• Flexibility to work in shifts (no night shifts)
• You are located in Athens or willing to relocate to Athens
• EU Passport
• Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority

Benefits

As the German Team Leader, you will get:

• Competitive remuneration package
• Hybrid model in Athens

• Indefinite contract
• Career development opportunities