Job Description

Type of position:

Full-time position

Key languages:

Fluent level of German

Sector:

Customer Service

About our Client:

Would you like to work in dynamic, multicultural environment? If you are willing to take challenges and become a part of a global international company, this opportunity might be for you!

As a Customer Support Agent, you will be responsible for guaranteeing a great level of customer satisfaction! This role is critical to recognize any troubles that customers may experience and to solve them efficiently and accordingly.

The Offer:

• Online chatting, e-mailing, and handling incoming customer requests and calls, accordingly assigned;
• Recognizing the client's issue and resolving it through investigation
• Keeping a record of every action and classifying situations and potential faults
• Creating and assisting with accounts, reviewing and uploading videos, and channel upkeep
• Enter accurate information into database.

Requirements:

• Fluent in German, proficient in English;
• A minimum of 1 year experience in customer support
• Excellent communication skills, good judgement;
• Treat all data with utmost confidentiality

Benefits:

• Competitive salary with monthly and yearly bonuses;
• Meal allowance, health- and life insurance;
• Comfortable office space with free snacks and beverages;
• Growth & Learning opportunities within the company.

The Process:

1. Submit your application and don't forget to send an updated CV;
2. Get a call by our Recruitment Specialist;
3. Start your interview process;
4. Get selected;
5. Start your journey!