Job Description

Do you speak German? Do you want to work for one of the biggest pharmaceutical companies? Do you want to work 100% remotely from all over Greece?

Then we want you to work for one of the greatest companies in the pharmaceutical industry! On behalf of our client we are looking for a talented & communicative Customer Service Agent to join a dynamic and human oriented team, to assist them daily on issues with their medical devices!

Responsibilities:

• Comply with the company’s policies and procedures to meet business requirements
• Answer inbound calls and emails within guidelines/goals
• Be responsible for dealing with all customer enquiries ensuring the highest level of service
• Maintain accuracy and security of customer information on the database
• Provide friendly and efficient service to the worldwide community
• Identify and escalate issues appropriately
• Monitor and control numerous concurrent tasks
• Proactively and independently work to meet targets and goals

Requirements

• C2 level in German
• B1-B2 level English skills
• Strong phone contact handling and active listening skills
• Ability to multitask, prioritize and manage time effectively
• Adaptive skills and team spirit
• Previous customer support experience in a relevant role will be considered an advantage

Benefits

• Competitive salary (1200€)
• Extra productivity bonuses
• Meal vouchers (100€-130€/month in supermarket vouchers)
• 100% remote all over Greece
• All the equipment will be provided and sent to your home
• First class ongoing training and development
• Career development opportunities

• Multicultural and modern working environment
• Sports

**Relocation support package is covered, if you want to relocate to Athens**

Only CVS in English will be reviewed