Job Description

Cross Border Talents is recruiting a German Customer Advisor to work in Athens, Greece.

🏆 Since 2014 we have been Outsmarting the Digital Skills' Shortage with Global Recruiters and Algorithms. Our mission is to connect Talent with Top Employers based in beautiful cities, where the quality of life is a big plus for our candidates' journey.

🏆 Our 3 Seals of Excellence awarded by the European Commission testify to the value of our vision.

🏆 We have +1000 job openings to fulfill every month across 10 EU countries. Care to join our success?

Are you looking for an opportunity to acquire professional experience, and enjoy the amazing city of Lisbon awarded as the green capital in 2020. Imagine being able to have surfing classes after work?

Want to make use of your language and technology skills?

Join one of the top BPO companies in Lisbon. Our client is a global leader and one of the biggest companies in Portugal. Your mission as a customer support agent is to support their activities offering the best quality service to their customers while working with prestigious worldwide brands.

Your Role as a Customer Advisor:

• Represent a worldwide brand;
• Integrate a multicultural environment;
• Develop customer relationships and grant the best experience for the customer;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.

Requirements

Requirements for the Customer Technical Advisor:

• Fluency in German C2 Level or Native);
• Good knowledge of English (B2 level);
• Typing Speed: 25 words per minute;
• Availability to work in rotating shifts;
• Good computer skills;
• Any kind of previous experience or contact with clients;
• Excellent communication skills;
• Good listening and empathy skills;
• Good time management skills;
• Team spirit and flexibility.

Benefits

Cross Border Talent's Offer:

• Paid travel Expenses;
• Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
• Renewable contract of 12 months;
• Health Coverage and Private Health Care;
• Attractive Salary with performance bonus;
• Working hours: 40h per week = is 8 hours per day / 5 days a week;
• Greek lessons
• Free Real Estate Agency Fee