En Prudential México buscamos un(a) IT Service Manager que lidere la gestión de servicios de TI, garantizando la continuidad operativa, la calidad del servicio y la correcta ejecución de procesos tecnológicos que soportan al negocio.
¿Cuál será tu misión?
Administrar y coordinar los procesos de operación de TI, asegurando la disponibilidad de la infraestructura tecnológica, la gestión eficiente de incidentes, cambios y mantenimientos, así como la entrega de servicios alineados con los estándares del negocio.
Gestionar la infraestructura tecnológica, sistemas operativos, software y dispositivos para asegurar su correcto funcionamiento y ciclo de vida.
Coordinar actividades relacionadas con la operación de TI, incluyendo mantenimientos programados, gestión de incidentes y continuidad de servicios.
Desarrollar y monitorear KPI's y métricas de desempeño para evaluar la calidad y eficiencia de los servicios internos y de proveedores.
Liderar pruebas de aplicaciones e infraestructura en ambientes no productivos para garantizar implementaciones exitosas.
Definir, documentar y mejorar procesos de TI bajo mejores prácticas de gestión de servicios.
Colaborar con equipos de Desarrollo, Arquitectura, Infraestructura y áreas de negocio para asegurar una operación estable y eficiente.
Licenciatura en Sistemas, Ingeniería en Tecnologías Digitales, Administración de TI o afín.
Más de 5 años de experiencia en Administración de Servicios de TI.
Experiencia en gestión de proyectos tecnológicos y entornos del sector financiero.
Conocimiento de ITIL, ISO, PMO, Service Management Office (SMO) y mejores prácticas de operación tecnológica.
Experiencia en testing y validación de aplicaciones.
Inglés avanzado para interacción continua con equipos corporativos globales.
Si te apasiona la gestión de servicios, la mejora continua y la operación tecnológica en entornos corporativos de alta exigencia, esta oportunidad es para ti.
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services, some of which may not be available in Mexico.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
Prudential Financial (NYSE:PRU) was founded on the belief that financial security should be within reach for everyone, and for over 140 years, we have helped our customers reach their potential and tackle life's challenges for now and future generations to come. Today, we are one of the world’s largest financial services institutions, offering individual and institutional clients a wide array of financial products and services. With operations in the United States, Asia, Europe and Latin America, we are known for delivering on our promises to our customers, and are recognized as a trusted brand and one of the world’s most admired companies. We also have one of the most recognized and trusted brand symbols: The Rock®, an icon of strength, stability, expertise and innovation. We measure our long-term success on our ability to deliver value for shareholders, meet customer needs, and attract and develop the best talent in our industry. We offer an inclusive work environment where employees can develop to their full potential, and give back to the communities where we live and work. (Pru.us/disclaimer)
