Prudential Financial

Gerente operaciones TI

Prudential Financial  •  Mexico (Onsite)  •  4 hours ago
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Job Description

Lidera la operación tecnológica que mantiene al negocio en movimiento

Estamos en búsqueda de un(a) Gerente de Operaciones TI que combine visión estratégica, excelencia operativa y enfoque en la mejora continua para garantizar la estabilidad, calidad y evolución de los servicios tecnológicos de la organización.

¿Cuál será tu misión?

Coordinar y gestionar los procesos de operaciones de TI, asegurando la continuidad de los servicios, la atención oportuna de incidentes, la supervisión de cambios y la calidad de las soluciones tecnológicas antes de su implementación en producción.

Tu impacto en el negocio

  • Liderar la operación y gobernanza de los servicios de TI.
  • Coordinar actividades programadas y emergentes para garantizar la continuidad operativa.
  • Diseñar, implementar y optimizar procesos alineados a mejores prácticas de TI.
  • Generar KPIs e indicadores para la gestión y mejora de los servicios.
  • Coordinar pruebas funcionales y de calidad para garantizar implementaciones exitosas.
  • Gestionar proveedores, SLAs y planes de remediación para asegurar niveles de servicio de clase mundial.

Perfil que buscamos

  • Licenciatura o Ingeniería en Sistemas, Tecnología o afín.
  • Más de 5 años de experiencia en Administración de Servicios de TI.
  • Experiencia en proyectos tecnológicos y en el sector financiero.
  • Conocimiento de ITIL, ISO, PMO, gestión de procesos y Service Management.
  • Inglés avanzado para interacción continua con equipos corporativos internacionales.

¿Por qué esta oportunidad?

Porque tendrás un rol estratégico en la operación tecnológica de la compañía, colaborando con equipos de infraestructura, desarrollo, negocio y corporativo global para garantizar servicios estables, seguros y alineados con los objetivos del negocio.

Si te apasiona la gestión de servicios, la mejora continua y el liderazgo de operaciones críticas de TI, nos encantará conocerte.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services, some of which may not be available in Mexico.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

Prudential Financial

About Prudential Financial

Prudential Financial (NYSE:PRU) was founded on the belief that financial security should be within reach for everyone, and for over 140 years, we have helped our customers reach their potential and tackle life's challenges for now and future generations to come. Today, we are one of the world’s largest financial services institutions, offering individual and institutional clients a wide array of financial products and services. With operations in the United States, Asia, Europe and Latin America, we are known for delivering on our promises to our customers, and are recognized as a trusted brand and one of the world’s most admired companies. We also have one of the most recognized and trusted brand symbols: The Rock®, an icon of strength, stability, expertise and innovation. We measure our long-term success on our ability to deliver value for shareholders, meet customer needs, and attract and develop the best talent in our industry. We offer an inclusive work environment where employees can develop to their full potential, and give back to the communities where we live and work. (Pru.us/disclaimer)

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Newark, New Jersey
Year Founded
Unknown
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