Job Description

Main Responsibilities

Commercial and Strategic Management:

• Execute and oversee the fulfillment of the sales and business plan for each dealer, aligned with FoM objectives.
• Negotiate annual volume and market share guides with dealers.
• Coordinate financing strategies and commercial events with Ford Credit.
• Promote solid and sustainable business relationships with dealers within the zone.

Operational Management:

• Monitor the performance of each dealership.
• Supervise and promote the proper use of resources such as demo units, advertising, and point-of-sale materials.
• Support new vehicle launches in the zone (materials, training, and logistical support).
• Supervise compliance with operational processes such as positive ordering, vehicle visibility, and monthly sales forecasting.

Customer Experience Management:

• Ensure the fulfillment of CX (Customer Experience) objectives.
• Verify and support the proper resolution of CRC (Customer Relationship Center) and SOC (Sales Operations Center) cases.
• Foster an outstanding purchasing experience through timely follow-up on commercial processes.

Supervision and Follow-up:

• Conduct frequent field visits to dealerships.
• Generate meeting minutes and work plans per dealer.
• Supervise facility conditions, displays, vehicle delivery, and compliance with corporate image standards.

Commercial Support and Events:

• Coordinate and support regional promotional events, launches, fairs, and expos in the zone.
• Ensure a robust, trained sales force with adequate inventory turnover.

Required Profile

Academic Background:

• Bachelor’s Degree in Business Administration, Engineering, Marketing, or related field (Postgraduate degree or MBA preferred).

Experience:

• Minimum of 5 years in commercial or sales roles, preferably in the automotive industry or retail.
• Experience in dealer management, channel development, and fulfillment of sales indicators and customer satisfaction.

Technical Knowledge:

• CRM tools, KPI analysis, and commercial performance reports.
• Advanced Excel and commercial management platforms.
• Strategic planning and management of sales and marketing budgets.

Key Competencies:

• Commercial leadership and influence.
• Strategic and analytical thinking.
• Negotiation skills and effective communication.
• High result orientation.
• Autonomy, proactivity, and decision-making capability.

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.