Objetivo:
Essa posição, que faz parte da estrutura de Customer Service, é responsável por gerenciar os analistas e assistentes responsáveis pela gestão direta da carteira~pedidos dos maiores clientes da companhia (KAN e Direto, tanto sendo responsável pelo agendamento para entrega quanto garantia do acompanhamento da formação~entrega da carga).
Considerando isto é essencial, na sua rotina, relatar as situações para a área comercial e manter rotinas de conversas recorrentes com os clientes (bem como apoio para as demandas da área de Customer Facing).
Por último este gestor também deve mapear problemas no atendimento dos pedidos dos clientes e trazer melhorias que aumentem a satisfação deles (podendo o gerente resolver por conta própria ou utilizar seu time para isto).
Atividades/Responsabilidades:
Requisitos:
São Paulo - Eldorado
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. While Kraft Heinz is co-headquartered in Chicago and Pittsburgh, our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
We spark joy around mealtime with our iconic brands, including Kraft, Oscar Mayer, Heinz, Philadelphia, Lunchables, Velveeta, Maxwell House, Capri Sun, Ore-Ida, Kool-Aid, Jell-O, Primal Kitchen, and Classico, among others.
No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 37,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!
