Job Description

Join DHL Express Venezuela and play a key role in shaping our growth journey.

As a Customs Manager, you will lead Customs and Gateway Operations across Venezuela, ensuring full compliance with customs regulations, operational excellence, service quality, and business profitability. You will drive continuous improvement initiatives, strengthen relationships with customs authorities and key stakeholders, and collaborate with commercial teams to support business growth while delivering world-class customer service.

YOUR IMPACT

• Lead and oversee Customs and Gateway operations, ensuring compliance with local regulations, DHL policies, and global standards.
• Ensure the efficient handling of import, export, transit, and special customs regimes while maintaining operational excellence and service quality
• Drive continuous improvement initiatives to minimize risks, avoid penalties, and enhance operational performance.
• Own key operational and service KPIs, ensuring targets are consistently achieved.
• Develop and implement strategies that balance customer service expectations with productivity and profitability objectives.
• Partner closely with Commercial teams to support the growth of DHL's Customs business and identify new business opportunities.
• Represent DHL before customs authorities, industry associations, and government entities, fostering strong external relationships.
• Manage permits, licenses, guarantees, and regulatory requirements necessary for Customs and Gateway operations.
• Lead, coach, and develop a high-performing team, promoting engagement, accountability, and continuous learning.
• Contribute to budgeting, forecasting, resource planning, and operational decision-making to support sustainable growth.

WHAT YOU BRING TO THE ROLE

• Bachelor's Degree in Customs Administration, International Trade, Fiscal Sciences, Business Administration, or a related field.
• Minimum 5 years of experience in Customs, International Trade, Logistics, or related operations, including people leadership responsibilities.
• Strong knowledge of Venezuelan Customs Law, customs regulations, and international trade processes.
• Experience managing import/export operations and regulatory compliance in a complex operational environment.
• Advanced English communication skills.
• Strong analytical thinking, problem-solving, and decision-making capabilities. ]
• Ability to influence stakeholders and build effective relationships across internal and external networks.
• Excellent communication, leadership, and people development skills.
• Ability to perform effectively under pressure in a fast-paced environment.
• Proficiency in Microsoft Office and operational systems.

WHY JOIN DHL EXPRESS

At DHL Express, our People are our Greatest Asset. You'll be part of a Certified Great Place to Work, where innovation, customer focus, and professional growth are at the heart of everything we do. Join us and help connect people and improve lives.