Job Description

Obrigado pelo seu interesse em trabalhar para nossa Empresa. Recrutar o talento certo é crucial para os nossos objetivos. No dia 01 de Abril de 2024, a 3M Healthcare passou por uma cisão corporativa que levou à criação de uma nova empresa chamada Solventum. Ainda estamos no processo de atualização da nossa página de carreiras e documentos de candidatura, que atualmente possuem a marca 3M. Por favor, tenha paciência conosco. Enquanto isso, a nossa Política de Privacidade aqui: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continua a ser aplicada a qualquer informação pessoal que enviar, e os cargos da marca 3M listados na nossa Página de Carreiras são para cargos na Solventum. Tal como era na 3M, na Solventum todos os candidatos qualificados serão considerados para emprego, independentemente da sua raça, cor, religião, sexo, orientação sexual, identidade de género, origem nacional, deficiência ou estatuto militar.

LATAM Customer Service Leader – Dental Solutions (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a LATAM Customer Service Leader – Dental Solutions, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Leading LTAM Dental Solutions Customer Operations teams, driving service excellence and operational efficiency across the region

• Serving as the key liaison between the Solventum Customer Operations organization and LTAM Dental Solutions business leaders

• Managing customer order processes from order entry through delivery, ensuring timely support related to order status, pricing, shipping, inventory, product inquiries, and complaints

• Using data and analytics to drive decision-making, organizational development, and continuous process improvement initiatives

• Developing and implementing solutions to complex operational and customer service issues while fostering a high-quality customer service culture

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher AND seven (7) years of customer operations, customer service, supply chain, or commercial operations experience in a healthcare, dental, or medical device environment

• Five (5) years of leadership experience managing regional or multicultural teams within LATAM

• Experience supporting Dental Solutions or related healthcare product portfolios

• Experience managing customer order management processes, including order entry, logistics coordination, and issue resolution

• Experience using data and reporting tools to support operational decision-making and process improvements

• Fluency in English, Spanish, and/or Portuguese

Additional qualifications that could help you succeed even further in this role include:

• Master’s degree in Business Administration, Supply Chain, Healthcare Management, or related discipline from an accredited institution

• Five (5) years of experience in customer operations within a private, public, government, or military environment

• Knowledge of ERP systems, master data management, and continuous improvement methodologies

• Skills include leadership, stakeholder management, problem-solving, strategic thinking, and customer-centric mindset

• Strong communication skills with the ability to collaborate effectively across all organizational levels and with external customers

Work location: Remote

Travel: May include up to 10-15%

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

A Solventum é um empregador que oferece oportunidades iguais à todos. A 3M não discriminará nenhum candidato baseado em sua raça, cor, idade, religião, gênero, orientação sexual, identidade ou expressão de gênero, nacionalidade ou deficiência.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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