Job Description

We're looking for an experienced *Genesys Cloud CX Specialist* (5–7 years) with strong *vendor or system integrator background* to join our delivery team. This is a hands-on technical role focused on designing, configuring, and deploying real-world CX solutions across multiple business units.

You'll lead the architecture, build IVR and routing strategies, deploy conversational AI, and ensure seamless end-to-end implementation of enterprise-grade solutions.

What You'll Be Doing

- Designing end-to-end *Genesys Cloud CX architectures* (voice, digital, AI)

- Building enterprise-grade *IVR flows* using Architect

- Configuring *routing, queues, skills, and advanced logic*

- Deploying *AI Studio bots, AI Guides, Agent Assist, predictive routing*

- Supporting CRM & backend integrations using *APIs and webhooks*

- Leading UAT, go-live, and post-launch optimization

- Delivering rapid enhancements across multiple business units

What We're Looking For?

3–4 years *hands-on* with Genesys Cloud CX (within total 5–7 years experience)

Strong IVR, routing, and queues configuration experience

Real-world implementation of *AI Studio, conversational bots, AI Guides*

Experience working with *vendors / system integrators*

Ability to work independently & deliver under tight timelines

Solid troubleshooting and stakeholder communication skills

*Bonus points for:*

Genesys Cloud CX Certifications (Professional, Architect, Developer)

Why join us ?

- Work on cutting-edge Genesys Cloud CX programs

- Lead real implementations — not just advisory work

- Influence architecture, strategy, and CX transformation

- A dynamic environment with high ownership and impact