Job Description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Solution Design & Development

• Design, build, and deploy custom copilots and Copilot extensions (plugins, connectors, actions) using Copilot Studio and Graph connectors.
• Engineer prompt flows, retrieval‑augmented generation (RAG), and grounding via SharePoint, Dataverse, Azure Cognitive Search, and Microsoft Graph.
• Develop Copilot for M365 skills across Teams, Outlook, Word, Excel, PowerPoint, and Loop—optimizing grounding, context, and guardrails.
• Create Power Automate integrations and Power Apps UI components to embed copilots into business processes.

Data & Integration Engineering

• Implement data connectors and Graph APIs to securely surface enterprise content with appropriate access controls (AAD, Entra ID, Graph scope).
• Build and optimize vector indexes/semantic search (Azure AI Search) for domain‑specific RAG patterns.
• Integrate with LOB systems (e.g., SAP, Salesforce, ServiceNow) using connectors or custom APIs; manage schema, metadata, and content governance.

Safety, Security & Compliance

• Apply Responsible AI and Trustworthy AI principles: content filtering, prompt safety, red‑teaming, and misuse prevention.
• Enforce data residency, DLP, eDiscovery, retention labels, and Conditional Access for Copilot interactions.
• Partner with Security/GRC to ensure solutions meet internal controls (e.g., ISO 27001/NIST) and organization‑specific policies.

MLOps & Operations

• Establish DevOps/MLOps for Copilot assets: environments, source control, CI/CD, versioning, and telemetry.
• Monitor quality, latency, tokens/costs, usage analytics, and feedback loops to iteratively improve prompts and RAG performance.
• Implement A/B testing, prompt evaluations, and evaluation datasets for continuous improvement.

Stakeholder Enablement & Change

• Run discovery workshops, translate use cases into Copilot capability maps and ROI hypotheses.
• Produce documentation (solution designs, prompt handbooks, runbooks) and deliver enablement/training to business users.
• Advise product teams on prompt patterns, hallucination mitigation, and governance.

Your Future at Kyndryl
When you join Kyndryl, you're not just joining a company – you're entering a space of opportunities. Our partnerships with industry alliances and vendors mean you'll have access to skilling and certification programs needed to excel in Security & Resiliency, while simultaneously supporting your personal growth. Whether you envision your career path as a technical leader within cybersecurity or transition into other technical, consulting, or go-to-market roles – we’re invested in your journey.

Who You Are

Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• 5+ years of experience in solution architecture or enterprise application development within the Microsoft ecosystem (Azure, M365, Power Platform).
• 3+ years hands‑on experience designing AI or LLM-based solutions—RAG, semantic search, grounding, vector stores, or Copilot Studio extensibility.
• Experience building secure integrations using APIs, Microsoft Graph, data connectors, and enterprise systems (e.g., SAP, Salesforce, ServiceNow).
• Hands-on implementation on enterprise-grade security, governance, and compliance frameworks (Entra ID, DLP, eDiscovery, Conditional Access, Responsible AI).
• Demonstrated experience establishing or operating DevOps/MLOps pipelines for AI or automation workloads, including CI/CD, telemetry, and versioning.
• Proven ability to translate business needs into Copilot use cases, conduct discovery workshops, and produce solution designs and prompt engineering documentation.
• Strong communication and stakeholder skills with experience enabling business teams, driving adoption, and managing cross-functional alignment.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.