Job Description

GENERALIST ANALYST - PLATFORM RISK INTELLIGENCE

DEPARTMENT - HUMAN INTELLIGENCE

LOCATION – MAKATI, MANILA, PHILIPPINES

The protection of children and vulnerable users has been fundamental to Resolver-Crisp's mission since day one. Every year we protect millions of the most vulnerable from the most egregious forms of exploitation. By combining Artificial and Human Intelligence, we deliver 24/7/365 early-warning risk intelligence to leading brands, global enterprises and social media platforms — stopping grooming, exploitation, disinformation and hate speech before they spread. It is only in diversity that we can tackle problems of this scale: our analysts come from a wide range of nationalities, cultural backgrounds and together speak over 50 languages.

The Role

We're looking for a Generalist Analyst to join our Platform Risk Intelligence team. This is a role for someone who wants their work to have a direct, real-world impact on the user experience of millions worldwide — with the depth of experience to work independently and proactively to mitigate harm online.

Key Responsibilities

• Detect, investigate and analyse online threats involving suicide & self-harm risks, eating disorder content and other mental health conerns, using OSINT and SOCMINT techniques and, where relevant, personas.
• Translate unstructured open-source intelligence into clear, well-structured, timely intelligence insights for clients and, where appropriate, law enforcement partners.
• Track evolving language, coded terms and evasive tactics used by bad actors across messaging apps and closed groups.
• Look ahead of emerging risks for clients, proactively directing colleagues towards subjects of interest.
• Provide rapid, high-quality analytical support during urgent safety incidents or emerging trend spikes.
• Investigate and propose process or workflow improvements based on best practice.

Requirements & Qualifications

• Demonstrable knowledge and experience in the online suicide & self-harm risk space, ideally with subject matter depth in this research area.
• A genuine interest in online safety and commitment to proactively researching new trends and areas of risk.
• Experience in a research, safeguarding, intelligence or similar role is desirable.
• Excellent research and report-writing skills, critical thinking, and attention to detail.
• Fluency in English is a requirement of this role, fluency in another language is desirable but not essential.
• High emotional resilience and discretion — this role involves regular exposure to distressing material and requires strict adherence to confidentiality protocols.
• Ability to prioritise and manage deadlines across multiple cases; creativity and flexibility to adapt to changing circumstances.
• Familiarity with OSINT tooling; SQL/Python or data manipulation skills are a plus but not required.

Working hours are Monday to Friday daytime with weekend rotation as required. We operate Hybrid Office working, with 2 days a week in the office.

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