Job Description

This is a remote position. About Us VirtuallyinCredible is a people-first company that believes great work begins with great support. What started as a small team with one Virtual Assistant has now grown into a thriving community of over a thousand home-based VAs, all working together, growing together, and achieving new milestones every day. We are committed to delivering exceptional service to our clients while fostering a positive, growth-oriented environment for our team. If you’re looking for a long-term career where your contributions matter, your growth is celebrated, and your work-life balance is valued, this may be the perfect fit for you. What You Will Do As a General Virtual Assistant , you’ll play a key role in supporting clients, maintaining smooth operations, and helping drive business success. This role is ideal for individuals who are proactive, detail-oriented, and eager to take on meaningful work. Your responsibilities include: Client Support & Communication Deliver excellent customer support across phone, email, and written communication Manage client interactions professionally and efficiently Handle inbound/outbound calls, follow-ups, and inquiries Administrative Operations Perform essential administrative tasks such as A/R, A/P, work order processing, compliance, notices, lease renewals, and document preparation Manage inboxes, calendars, files, and other organizational tasks Ensure all tasks are completed with accuracy, efficiency, and attention to detail Marketing & Social Media Assist with basic marketing initiatives Support social media management activities, such as scheduling posts, sourcing content, and monitoring engagement Process Compliance & Continuous Improvement Follow client-specific Standard Operating Procedures (SOPs) consistently Stay updated on changes to procedures and company guidelines Ensure all work aligns with VirtuallyinCredible’s quality standards and core values Reporting & Coordination Provide accurate data, updates, and regular reports to the leadership team Collaborate with teammates and departments as needed Perform additional tasks assigned from time to time, demonstrating adaptability and initiative Requirements We’re seeking someone who not only has strong skills but also embodies professionalism, reliability, and a passion for helping clients succeed. Qualifications Strong English communication skills (spoken and written) Clear and neutral/ American accent Willing to undergo background checking Ability to work independently in a quiet, dedicated home office environment Willing to work the graveyard shift to serve US-based clients Reliable internet connection (minimum 10 Mbps) with a backup Stable electricity with appropriate power backup Technical Requirements Computer RAM: 8 GB to 16 GB or higher Computer Processor: Intel Core i5 8th generation or higher, AMD Ryzen 5 or higher, or an equivalent processor Computer Operating System: Windows 10 or higher, macOS (Ventura, Sonoma, Sequoia, Tahoe) Benefits We go above and beyond to ensure our team feels supported, valued, and empowered. When you join VirtuallyinCredible, you enjoy: Permanent work-from-home setup Paid training to set you up for success Free noise-cancelling headset to enhance your work environment Referral bonuses for recommending great talent Year-end bonus as a token of appreciation for your hard work Supportive and rewarding work environment where you are valued as part of the team