Job Description

Hyre is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.

We are seeking a dependable, detail-oriented General Virtual Assistant (VA) based in Latin America to provide administrative, operational, and customer support for our clients. This role is ideal for someone who enjoys helping customers, keeping systems organized, and supporting internal teams behind the scenes.

You’ll serve as a key point of support—handling customer inquiries, managing internal tasks, and ensuring day-to-day operations run smoothly.

Key Responsibilities

Customer Support (CS)

• Respond to customer inquiries via email, chat, or ticketing systems
• Provide timely updates and basic issue resolution
• Log, categorize, and track customer requests
• Escalate complex issues to the appropriate team when needed
• Maintain a professional, friendly, and solution-oriented tone

Administrative Support

• Manage inboxes, calendars, and scheduling
• Handle data entry, document updates, and file organization
• Prepare basic reports, trackers, and summaries

Operational & Client Support

• Update and maintain CRM records (e.g., HubSpot or similar tools)
• Assist with task tracking, follow-ups, and workflow coordination
• Support documentation of SOPs and internal processes

Communication & Coordination

• Communicate clearly with clients and internal teams
• Follow up on open items to ensure timely completion
• Flag risks, delays, or recurring customer issues

General Assistance

• Research tasks and ad-hoc requests
• Assist with onboarding, system cleanup, or process improvements
• Adapt to different client workflows and tools

Requirements

• Based in Latin America
• Strong written and verbal English communication skills
• Customer-focused mindset with strong problem-solving skills
• Highly organized with strong attention to detail
• Able to work independently and manage multiple priorities
• Reliable internet connection and professional home setup

Preferred Qualifications

• Experience in Customer Support, Help Desk, or Client Services
• Previous experience as a Virtual Assistant or Administrative Assistant
• Familiarity with ticketing systems, CRMs, or help desk tools
• Experience supporting US-based clients and time zones

Schedule & Work Setup

• Remote position
• Full-time or part-time based on client needs
• Availability to align with US business hours as required

What We Offer

• Stable, long-term remote work
• Clear processes, training, and support
• Growth opportunities into specialized roles (Customer Success, Operations, CRM, Executive Support)
• Exposure to multiple industries and business environments